Undergraduate Student Employment-Library Assistant

Fitchburg State University; Fitchburg (MA); On-site; USD 17,000 - 25,000; Part time

Job summary

Fitchburg State University in Fitchburg, MA, is seeking an Undergraduate Student Employment-Library Assistant for the campus Library. The role is part-time and non-benefited, open to undergraduate students, and pays $15.00 per hour.

Responsibilities include greeting patrons, answering inquiries in person, by phone, and via chat; helping users search the catalog; checking items in/out, processing returns, and reserving study rooms; providing basic technology assistance; shelving and stacks

Qualifications

• Proactive and friendly customer service attitude
• Ability to communicate effectively (oral and written)
• Ability to perform detail-oriented tasks with accuracy and efficiency
• Dependable and responsible
• Self-motivated; ability to work without direct supervision
• Ability to lift heavy books, move carts, have tolerance for exposure to dust and perform tasks with repetitive motion and bending

Responsibilities

• Greet patrons that approach the service desk
• Answer informational, directional and service questions, in-person, over the phone and on chat
• Assist patrons with searching for items in the library catalog; Referring patrons to reference staff as necessary
• Check library materials out to users, process returns and create study room reservations
• Provide technology assistance, such as maintaining printers by refilling paper and toner, fixing paper jams, helping patrons with scanners, laminator, wifi, etc.
• Load book carts, sort books and shelve items, maintain order in the stacks by assisting in stacks maintenance activities: shelf reading, inventory, shifting, pick-ups, sorting, searching for missing items, cleaning and special projects
• Assist with course reserve processing, interlibrary loan and scanning
• Assist with the opening and closing of library
• Assist with user experience activities such as surveys, data collection and data entry
• Opportunity to participate in displays and activities such as Finals crafts and goodie bags

Skills

Customer service

Communication

Detail-oriented

Dependable

Self-motivated

Physical stamina

Job description

Undergraduate Student Employment-Library Assistant

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

The Library is seeking a student for employment. This position is funded by the university. All undergraduate students looking for employment are welcome to apply. Please see below the specific duties and responsibilities for the position.

Duties & Responsibilities:

• Greet patrons that approach the service desk
• Answer informational, directional and service questions, in-person, over the phone and on chat
• Assist patrons with searching for items in the library catalog; Referring patrons to reference staff as necessary
• Check library materials out to users, process returns and create study room reservations
• Provide technology assistance, such as maintaining printers by refilling paper and toner, fixing paper jams, helping patrons with scanners, laminator, wifi, etc.
• Load book carts, sort books and shelve items, maintain order in the stacks by assisting in stacks maintenance activities: shelf reading, inventory, shifting, pick-ups, sorting, searching for missing items, cleaning and special projects
• Assist with course reserve processing, interlibrary loan and scanning
• Assist with the opening and closing of library
• Assist with user experience activities such as surveys, data collection and data entry
• Opportunity to participate in displays and activities such as Finals crafts and goodie bags

Requirements:

Qualifications:

• Proactive and friendly customer service attitude
• Ability to communicate effectively (oral and written)
• Ability to perform detail-oriented tasks with accuracy and efficiency
• Dependable and responsible
• Self-motivated; ability to work without direct supervision
• Ability to lift heavy books, move carts, have tolerance for exposure to dust and perform tasks with repetitive motion and bending

Additional Information:

This is a part-time, non-benefited student only position and the hourly rate is $15.00.

Shift Information:

• Hiring for the Fall 2026 semester
• Must be able to work at least 6 hours within: Mondays: 7:45am-11:45pm; Wednesdays: 10am-11:45pm
• The library is open on select holidays and when classes are canceled due to inclement weather.

Fitchburg State University is an equal opportunity employer.