Undergraduate Student Employment-Library Assistant

Fitchburg State University; Fitchburg (MA); On-site; USD 18,000 - 23,000; Part time

Job summary

Fitchburg State University Library is seeking a student employee for the Fall 2026 semester. This part-time, non-benefited position supports frontline service at the service desk, checks materials in and out, assists with course reserves, and helps patrons search the library catalog.

You will provide technology assistance (printers, scanners, wifi), help with shelving and stacks, and assist with opening/closing duties and data entry tasks.

Qualifications

• Proactive and friendly customer service attitude.
• Ability to communicate effectively (oral and written).
• Ability to perform detail-oriented tasks with accuracy and efficiency.
• Dependable and responsible.
• Professional demeanor.
• Self-motivated; ability to work without direct supervision.
• Ability to lift heavy books and move carts.

Responsibilities

• Greet patrons at the service desk.
• Answer informational, directional and service questions in-person, by phone, and via chat.
• Assist patrons with library catalog searches; refer to staff as needed.
• Check out and return materials; create study room reservations.
• Provide technology assistance (printers, scanners, wifi, etc.).
• Load book carts, shelve items, and maintain stacks order.
• Assist with course reserves, interlibrary loan and scanning.
• Open and close the library; participate in user experience surveys and data entry.

Skills

Customer service

Communication

Detail-oriented

Dependable

Professional demeanor

Self-motivated

Lifting heavy items

Job description

About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, isa public institution dedicated to integrating high-qualityprofessional programs with strong liberal arts and sciencesstudies. Founded in 1894, the university now has more than 30undergraduate programs and 22 master's degree programs, and 6,000full and part-time students. We invite you to learn more about usand how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity,inclusion, belonging and social justice. We encourage individualsfrom historically underrepresented groups to apply and also thosewho can contribute to diversity, inclusion and equal opportunity inhigher education through their teaching, research andmentorship.

Job Description:

The Library is seeking a student for employment. This position isfunded by the university. All undergraduate students looking foremployment are welcome to apply. Please see below the specificduties and responsibilities for the position.

Duties & Responsibilities:

• Greet patrons that approach the service desk


• Answer informational, directional and service questions,in-person, over the phone and on chat


• Assist patrons with searching for items in the library catalog;Referring patrons to reference staff as necessary


• Check library materials out to users, process returns andcreate study room reservations


• Provide technology assistance, such as maintaining printers byrefilling paper and toner, fixing paper jams, helping patrons withscanners, laminator, wifi, etc.


• Load book carts, sort books and shelve items, maintain order inthe stacks by assisting in stacks maintenance activities: shelfreading, inventory, shifting, pick-ups, sorting, searching formissing items, cleaning and special projects


• Assist with course reserve processing, interlibrary loan andscanning


• Assist with the opening and closing of library


• Assist with user experience activities such as surveys, datacollection and data entry


• Opportunity to participate in displays and activities such asFinals crafts and goodie bags

Qualifications:

• Proactive and friendly customer service attitude


• Ability to communicate effectively (oral and written)


• Ability to perform detail-oriented tasks with accuracy andefficiency


• Dependable and responsible


• Professional demeanor


• Self-motivated; ability to work without direct supervision


• Ability to lift heavy books, move carts, have tolerance forexposure to dust and perform tasks with repetitive motion andbending

Additional Information:

This is a part-time, non-benefited student only position and thehourly rate is $15.00.

Shift Information:

• Hiring for the Fall 2026 semester


• Must be able to work at least 6 hours within: Mondays:7:45am-11:45pm; Wednesdays: 10am-11:45pm


• The library is open on select holidays and when classes arecanceled due to inclement weather.

Priority Review:

• Once an applicant is hired, the job posting will be removed,most likely prior to the application end date. In order to beconsidered, submit your application soon.


• To be considered, you must submit all of the following: resume,cover letter, Fall 2026 class schedule, and weeklyavailability

Fitchburg State University is an equal opportunity employer.