Undercover Loss Prevention Agent | Field Patrol & Reports

AX9 Security; Concord, San Francisco (CA, CA); On-site; USD 30,000 - 36,000; Full time

Job summary

AX9 Security, Inc. is seeking an alert security professional to join its NorCal operations in Concord, CA. The role involves undercover work to prevent theft, observing shoplifters, and documenting incidents with daily reports.

Requirements include a valid Guard Card, being 18+, reliable transportation, excellent customer service, report writing skills, and knowledge of loss prevention and de-escalation. Training will occur in classroom and field locations.

Qualifications

• Must possess a valid Guard Card.
• Must be 18 years of age.
• Must have reliable method for transportation.
• Must possess exceptional customer service skills.
• CCTV and knowledge of 6-step process of loss prevention.
• Knowledge of theft prevention, conflict resolution, and de-escalation methods.
• Excellent report writing skills.
• Must be able to operate and maintain site specific security programs.
• Must be punctual.
• Previous loss prevention experience is preferred.

Responsibilities

• Work as an undercover agent to prevent theft.
• Detect and observe potential shoplifters.
• Conduct apprehensions and recoveries as described in post orders.
• Document incidents, report emergencies and contact appropriate authorities.
• Utilize smartphone or tablet to maintain daily electronic reports.
• Work closely with local law enforcement and provide detailed statements on theft cases.

Skills

Customer service

De-escalation

Report writing

Punctuality

Communication

Education

Guard Card

Tools

Security programs

CCTV knowledge

Job description

AX9 Security, Inc. is seeking an alert security professional to join its NorCal operations in Concord, CA. The role involves undercover work to prevent theft, observing shoplifters, and documenting incidents with daily reports.

Requirements include a valid Guard Card, being 18+, reliable transportation, excellent customer service, report writing skills, and knowledge of loss prevention and de-escalation. Training will occur in classroom and field locations.