Loss Prevention Agent ( 32+ Hours ) DTLA

AX9 Security, Inc.; Los Angeles (CA); Sur place; USD 42 000 - 68 000; Plein temps

Résumé du poste

AX9 Security, Inc. is seeking a Loss Prevention Specialist in Los Angeles to prevent theft and fraud across assigned sites using CCTV, incident reporting, and undercover techniques to minimize losses while maintaining safety.

Applicants must have a valid Guard Card and excel in customer service, de-escalation, and collaboration with local law enforcement. This is a full-time, on-site role requiring standing and intermittent lifting or walking.

Qualifications

• Undercover work experience preferred.
• Experience with CCTV surveillance and loss prevention processes.
• Strong incident reporting and documentation skills.
• Customer service mindset with professional communication.
• Ability to de-escalate conflicts and resolve issues.
• Familiarity with local law enforcement procedures is a plus.

Responsabilités

• Work as an undercover agent to prevent theft.
• Detect and observe potential shoplifters.
• Conduct apprehensions and recoveries as described in post orders.
• Document incidents, report emergencies and contact appropriate authorities.
• Utilize smartphone or tablet to maintain daily electronic reports.
• Work closely with local law enforcement and provide detailed statements on theft cases.
• CCTV and knowledge of 6-step process of loss prevention.
• Must possess a valid Guard Card.
• Must have reliable transportation and be able to stand for prolonged periods.

Connaissances

Undercover work

CCTV surveillance

Incident reporting

Customer service

De-escalation

Conflict resolution

Team collaboration

Attention to detail

Formation

Guard Card

Outils

None

Description du poste

Join AX9 Security Inc. – A Top-Rated Security Company with Proven Growth!Job Title: Loss Prevention Specialist– AX9 Security Inc.Overview:Since our founding in 2004, AX9 Security, Inc. has emerged as one of the fastest-growing security providers in the nation. We pride ourselves on upholding the highest safety standards while diligently protecting our clients' assets. By joining the AX9 team, you will have the opportunity to advance your career with a leading security company dedicated to your professional growth. We are excited to welcome passionate individuals who are ready to contribute to our mission of ensuring safety and security in the communities we serve.Job Summary:The Loss Prevention Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned territory. They utilize tools to minimize loss to the company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV, monitoring the store's physical security, auditing safety processes and driving a shrink elimination culture in the store.Essential Job Duties and Responsibilities: Duties necessary to meet the minimum requirements of the position. Other duties may be assigned:Work as an undercover agent to prevent theftDetect and observe potential shopliftersConduct apprehensions and recoveries as described in post ordersDocument incidents, report emergencies and contact appropriate authoritiesUtilize smartphone or tablet to maintain daily electronic reportsWork closely with local law enforcement and provide detailed statements on theft casesMust possess a valid Guard CardMust have reliable method for transportationMust possess exceptional customer service skillsCCTV and knowledge of 6-step process of loss preventionMust have knowledge of theft prevention, conflict resolution, and de-escalation methodsExcellent report writing skillsMust be able to operate and maintain site specific security programsMust be punctualPrevious loss prevention experience is preferredThis position requires standing for prolonged periods of time, walking, bending, and lifting. A portion of some positions may require sitting in front of a computer or monitor for periods of time.Licensing:CA PPO 15200 | AZ DPS 1609999 | TX DPS B18160 | MD MSPD 106-5206 | WASH MPD SAB2002271 | HI 1111 | NJ SORA 1793 | NY 11000213558AX9 Security, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.#Adm5