Unattended Retail Associate.

Dartmouth College; Hanover (NH); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Dartmouth College in Hanover, NH is seeking an Unattended Retail Associate to operate and maintain the Dartmouth Dining vending program. The role includes stocking, cleaning, and servicing Smart Coolers and cafe equipment while ensuring food safety and friendly service.

You will travel between campus units for stocking, inventory management, and deliveries, while interacting with students, faculty, and staff. This onsite, union‑position requires reliability and the ability to lift 50 lbs.

Qualifications

• High school diploma or equivalent.
• Two years of general food service experience.
• Must qualify as a Dartmouth Approved Driver.
• Ability to work in a fast-paced operation and make decisions under pressure.
• Strong interpersonal and communication skills.
• Good organizational skills and ability to shift attention to changing details.
• Knowledge of sanitation regulations and ability to obtain a sanitation certification (ServSafe).
• Knowledge of computer operations and familiarity with remote/mobile data terminals.
• Commitment to a positive work environment and teamwork.
• Ability to work nights and weekends as needed or directed.
• Ability to lift, carry, and move 50 lbs regularly.

Responsibilities

• Stock Smart Coolers with fresh products according to planograms and inventory levels.
• Rotate stock to ensure FIFO freshness and remove expired items.
• Maintain neat, organized product presentation for customers.
• Monitor product levels and report low inventory or stock-outs.
• Record restocking data using mobile reporting tools.
• Assist in monthly/annual product inventories.
• Receive and verify inventory shipments; check counts and inspect for damage.
• Perform cleaning of cooler interiors/exteriors and sanitize surfaces.
• Troubleshoot basic cooler issues and report complex ones.
• Update planograms and stock pars using mobile tools.
• Visit units daily/weekly to restock and deliver products.
• Drive company vehicles between locations for deliveries.
• Interact with students, faculty, and staff to ensure a positive customer experience.
• Follow safety protocols and promote inclusive culture within the team.

Skills

Interpersonal skills

Communication skills

Organizational skills

Lift 50 lbs

Fast-paced work

Night/weekend availability

Education

High school diploma or equivalency

Tools

Mobile reporting tools

Remote/mobile data terminals

Job description

Position Overview

Unattended Retail Associate under general supervision of the Manager or Supervisor will ensure efficient and continuous operation of the Dartmouth Dining vending program. The role includes stocking, maintaining, cleaning, and servicing Smart Coolers and associated café equipment while handling, storing, and transporting food and products, consistently meeting food safety standards.

Location: Hanover, NH. Schedule: Tuesday–Saturday, 8 a.m.–4:30 p.m. (Sunday & Monday off). Remote work eligibility: Onsite only.

Stocking & Inventory Management

• Replenish Smart Coolers with fresh products according to planograms and inventory levels
• Rotate stock to ensure First-In-First-Out (FIFO) freshness and remove expired or damaged items
• Ensure product presentation is neat, organized, and visually appealing to customers
• Monitor product levels and report low inventory or stock-outs to the supervisor
• Conduct basic inventory audits and record restocking data using mobile reporting tools
• Assist Manager or Supervisor in monthly and annual product inventories as needed
• Put away product orders by unloading deliveries, checking for accuracy, and organizing stock in storage areas or vehicle
• Receive and verify inventory shipments, confirming product counts and inspecting for damage or defects

Cleaning & Sanitization

• Wipe down exterior and interior surfaces of Smart Coolers using approved cleaning products
• Remove debris, spills, and expired items to maintain a clean and food‑safe environment
• Clean cooler vents, shelves, and doors regularly to ensure optimal operation
• Maintain cleanliness of the surrounding area, condiment station, and provided microwaves and food service equipment
• Follow health safety standards for food‑safe cleaning procedures

Servicing & Basic Maintenance

• Perform basic troubleshooting of Smart Coolers (screen resets, jammed door, network connectivity); report complex issues to Manager or Supervisor
• Inspect cooler functionality (temperature, lighting, display screens); report issues to Manager or Supervisor
• Replace minor parts (shelf pins, labels, signage) as needed
• Document service issues as needed for tracking and follow‑up
• Update planograms and stock pars using mobile tools

Route & Delivery Duties

• Visit all units daily or weekly as needed, prioritizing locations based on restocking needs
• Drive between locations using company vehicles to deliver products, restock storerooms, move equipment, transport other associates

Customer Experience

• Interact regularly with students, faculty, and staff in various settings across campus including academic spaces, dormitories, and service spaces
• Ensure coolers are accessible, well‑lit, and presented professionally for a positive customer experience
• Respond courteously to customer inquiries or feedback when encountered

Culture and Employee Belonging

• Demonstrate a commitment to inclusion, cultural awareness through actions, interactions, and communications with others
• Participate in division‑wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborate, when appropriate, on other CEB‑related initiatives within the division and College
• Demonstrate professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
• Perform other duties as assigned

Required Qualifications

• High school diploma or equivalency
• Two years of general food service experience
• Must be able to qualify as a Dartmouth Approved Driver
• Demonstrated ability to work in a fast‑paced operation and make decisions under pressure
• Good interpersonal and communication skills to effectively interact with students, faculty, and staff
• Strong organizational skills and ability to shift attention to changing details
• Knowledge of sanitation regulations and policies and ability to obtain a sanitation certification (ServSafe)
• Knowledge of computer operations and familiarity with remote/mobile data terminals
• Commitment to a positive work environment and excellence in a team setting
• Ability to work nights and weekends as needed or directed
• Ability to work self‑directed with minimal direct supervision while meeting daily and weekly goals
• Ability to safely lift, carry, and move short distances and up/down stairs 50 lbs regularly

Preferred Qualifications

• Prior retail food service experience, particularly with vending operations
• Prior experience with kiosk or smart cooler operations

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify a candidate. Background check information will be used confidentially and non‑discriminatorily consistent with state and federal law.

Driving as an Essential Function

Driving a vehicle (e.g., Dartmouth vehicle or other) is an essential function of this job.

Union Position

This position is a union position under SEIU. It is open to SEIU members only during the first week of posting (7/6/2026 through 7/13/2026). After that week, if the position has not been filled internally, it is open to the general public and other members of the Dartmouth community.