Unarmed Security Dispatcher

Allied Universal; Charlotte (NC); On-site; USD 19,000 - 27,000; Full time

Job summary

Allied Universal is seeking a Dispatch Officer to support client facilities with timely security responses. This full-time role involves receiving and evaluating emergency calls, coordinating police, fire and medical services, and dispatching resources via radio and CCTV systems.

You will maintain logs, perform data entry, and communicate clearly with site personnel and public visitors in a fast-paced environment. Starting pay is $16.79 per hour.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication with the public and internal teams.
• Ability to prioritize workload and work under pressure.

Responsibilities

• Receive, evaluate and dispatch emergency services (police, fire, EMS).
• Respond to calls for information and coordinate resources via radio/telephone.
• Maintain written logs; perform data entry and administrative duties.
• Operate CCTV, control access, and notify site personnel as needed.

Skills

Communication

Crisis management

Customer service

Multitasking

Education

High school diploma

Tools

CCTV systems

Radio equipment

Computer networks

Job description

Overview

Company Overview:

Allied Universal® North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Dispatch Security Officer

Full Time

Starting Pay Rate: $16.79per hour

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal has security jobs and are seeking to fill the position for a Dispatch Officer. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, sick pay (in states where required), employee assistance programs, company discounts, perks and more!

A Dispatch Officer is very important to the safety and security of our clients’ facilities. A Dispatch Officer allows us to accomplish our company’s core purpose, which is “to serve, secure and care for the people and businesses in our communities”. The Dispatch officer will be a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. As a Dispatcher, you will be responsible for the receiving, evaluating and dispatching of emergency services such as; police, fire and medical services as well as responding to calls for general information, Must possess basic knowledge of phone, radio and computer, Handle and emergency calls for police, fire or Emergence Medical Services, Ensure that tasks are completed on time; handle multiple demands for commitment of time, energy, and resources, Detail-oriented skills, ability to quickly identify, crimes and suspects through use of CCTV, Perform dispatch duties, such as controlling access, monitoring CCTV, answering and routing telephone calls, notifying key plant personnel to visitors or problems, as warranted, Maintain written logs as required by the post, Clerical and administrative duties to including but not limited to filing, data entry and transferring phone calls.

QUALIFICATIONS/REQUIREMENTS:

• Must possess a high school diploma or equivalent

• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

• Work experience must include of the following:

• Demonstrated analytic and critical thinking skills and ability to prepare reports

• Ability to prioritize workload based on urgency

• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

• Ability to communicate effectively with IT and Security Systems professionals

• Demonstrated ability to operate radio, telephone equipment and/or console monitors

• Ability to adapt in a dynamic work environment while possibly working under pressure

• Display exceptional customer service and communication skills

• Ability to handle crisis situations at the client site, calmly and efficiently

• Ability to interact cordially and communicate with the public

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.