Ultrasound Serviceability Engineer

Siemens Healthineers AG; Issaquah, Northern (WA, KY); Hybrid; USD 103,000 - 141,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Paid Parking

Paid Time Off

Paid Sick Leave

Transit Benefits

Job summary

Siemens Healthineers is seeking an Ultrasound Serviceability Engineer to lead service projects, evaluate serviceability, and support product development. You will work hands-on with Ultrasound systems, define service requirements, and collaborate with engineering and customer service teams to mitigate risks and improve product reliability.

Ideal candidates have a biomedical engineering background with 2–5 years in medical devices or related customer-service roles, strong PC skills, and travel up

Qualifications

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service.
• Minimum 2–5 years’ experience in medical devices and/or customer services relevant roles.
• Ultrasound System service and repair experience is preferred.
• Excellent PC and Microsoft Office skills.
• Experience with AI, Cloud based computing, and PowerShell a plus.
• Willing to travel up to 10%.

Responsibilities

• Manage service projects for Ultrasound products.
• Develop Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware; evaluate serviceability, troubleshoot issues, and support product development.
• Provide input to Engineering on new products to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements; support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions; create technical documentation; provide technical training when required.
• Become the Service expert for your products and lead service engineering processes.
• Collaborate with Customer Service and cross-functional teams including Product, Sustaining Engineering, Supply Chain, and business partners.
• Identify and assess risks; develop strategies for risk mitigation.
• Analyze complex problems and troubleshoot effectively.
• Communicate clearly and present findings to stakeholders.
• Lead service projects and provide guidance within a team.

Skills

Ultrasound serviceability

Troubleshooting

Communication

Team leadership

Education

Biomedical engineering degree

Tools

Microsoft Office

PowerShell

AI & Cloud

Job description

Siemens Healthineers is seeking an Ultrasound Serviceability Engineer to lead service projects, evaluate serviceability, and support product development. You will work hands-on with Ultrasound systems, define service requirements, and collaborate with engineering and customer service teams to mitigate risks and improve product reliability.

Ideal candidates have a biomedical engineering background with 2–5 years in medical devices or related customer-service roles, strong PC skills, and travel up