Serviceability Engineer - Issaquah, WA

Siemens Healthineers; Issaquah (WA); On-site; USD 103,000 - 141,000; Full time

Job summary

Siemens Healthineers in Issaquah, WA seeks an Ultrasound Serviceability Engineer to lead service engineering for ultrasound products. You will manage service projects, develop product service concepts and plans, and work hands-on with ultrasound hardware to validate service requirements.

Requires biomedical engineering background, 2–5 years in medical devices or related customer service, travel up to 10%, and strong communication and problem-solving skills to drive service excellence across the

Qualifications

• Bachelor's degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service.
• 2–5 years of experience in medical devices and/or customer service relevant roles.
• Ultrasound system service and repair experience preferred.
• Excellent PC and Microsoft Office skills; AI, Cloud computing, and PowerShell a plus.
• Willing to travel up to 10%.

Responsibilities

• Manage service projects and develop Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware to evaluate serviceability, troubleshoot issues, and support product development activities.
• Provide input to Engineering on new products to improve serviceability and diagnostic functions.
• Define serviceability requirements and support their implementation within the Project team.
• Evaluate product service lifecycle, test and validate service requirements and functions, and create technical documentation.

Skills

Ultrasound knowledge

Risk assessment

Troubleshooting

Communication skills

Project leadership

Education

Biomedical engineering or related field

Tools

Microsoft Office

PowerShell

Cloud computing

AI

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for s apecific group of products or systems.

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Ultrasound Serviceability Engineer:

• You will be responsible for the Service Engineering of Ultrasound products. This includes managing service projects and developing Product Service Concept and Plans.
• Work hands‑on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities.
• Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions.
• Define serviceability and value‑added service requirements and support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required.
• Expected to become the Service expert for your products and perform Service Engineering processes.
• Collaborate with the entire Customer Service team and cross‑functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

• Technical knowledge of Ultrasound technologies and capabilities.
• Identify and assess risks and develop suitable strategies for risk mitigation.
• The analytical ability to effectively troubleshoot and solve complex problems.
• Work effectively with cross‑functional teams and stakeholders, including Engineering.
• Have excellent written and verbal communication and presentation skills.
• Lead service projects and provide guidance within a team.

Required skills to have for the success of this role

• Bachelor's degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• Minimum 2-5 years' experience in medical devices and/or customer services relevant roles.
• Ultrasound System service and repair experience is preferred.
• Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus.
• Willing to travel up to 10%.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page.

The base pay range for this position is:

$102,600 - $141,075

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.