Serviceability Engineer - Issaquah, WA

Siemens Healthineers; United States; On-site; USD 103,000 - 141,000; Full time

Job summary

Siemens Healthineers seeks an Ultrasound Serviceability Engineer to lead service engineering of Ultrasound products, manage service projects, and develop product service concepts. You will work hands-on with ultrasound systems, evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities.

You will collaborate with cross-functional teams, define service requirements, and contribute to lifecycle validation, with travel up to 10%

Qualifications

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service.
• 2–5 years’ experience in medical devices and/or customer services roles.
• Ultrasound System service and repair experience preferred.
• Excellent PC and Microsoft Office skills. AI, Cloud computing, and Powershell a plus.
• Willing to travel up to 10%.

Responsibilities

• Lead the Service Engineering of Ultrasound products and manage service projects.
• Develop Product Service Concepts and Plans.
• Work hands-on with Ultrasound systems to evaluate serviceability and troubleshoot issues.
• Validate service requirements and support product development activities.
• Provide input to Engineering on new products to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements and support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service functions, create technical docs, and provide training.

Skills

Ultrasound knowledge

Troubleshooting

Cross-functional collaboration

Communication skills

Project leadership

Education

Bachelor’s degree in biomedical engineering or related field

Tools

Microsoft Office

AI

Cloud computing

Powershell

Job description

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Ultrasound Serviceability Engineer:

• You will be responsible for the Service Engineering of Ultrasound products. This includes managing service projects and developing Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities.
• Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements and support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required.
• Expected to become the Service expert for your products and perform Service Engineering processes.
• Collaborate with the entire Customer Service team and cross-functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

• Technical knowledge of Ultrasound technologies and capabilities.
• Identify and assess risks and develop suitable strategies for risk mitigation.
• The analytical ability to effectively troubleshoot and solve complex problems.
• Work effectively with cross-functional teams and stakeholders, including Engineering.
• Have excellent written and verbal communication and presentation skills.
• Lead service projects and provide guidance within a team.

Required skills to have for the success of this role

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• Minimum 2-5 years’ experience in medical devices and/or customer services relevant roles.
• Ultrasound System service and repair experience is preferred.
• Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus.
• Willing to travel up to 10%.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affimation Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

The base pay range for this position is:

$102,600 - $141,075

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.