Serviceability Engineer - Issaquah, WA

Siemens Healthineers AG; Issaquah, Northern (WA, KY); Hybrid; USD 103,000 - 141,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Paid Parking

Paid Time Off

Paid Sick Leave

Transit Benefits

Job summary

Siemens Healthineers is seeking an Ultrasound Serviceability Engineer to lead service projects, evaluate serviceability, and support product development. You will work hands-on with Ultrasound systems, define service requirements, and collaborate with engineering and customer service teams to mitigate risks and improve product reliability.

Ideal candidates have a biomedical engineering background with 2–5 years in medical devices or related customer-service roles, strong PC skills, and travel up

Qualifications

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service.
• Minimum 2–5 years’ experience in medical devices and/or customer services relevant roles.
• Ultrasound System service and repair experience is preferred.
• Excellent PC and Microsoft Office skills.
• Experience with AI, Cloud based computing, and PowerShell a plus.
• Willing to travel up to 10%.

Responsibilities

• Manage service projects for Ultrasound products.
• Develop Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware; evaluate serviceability, troubleshoot issues, and support product development.
• Provide input to Engineering on new products to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements; support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions; create technical documentation; provide technical training when required.
• Become the Service expert for your products and lead service engineering processes.
• Collaborate with Customer Service and cross-functional teams including Product, Sustaining Engineering, Supply Chain, and business partners.
• Identify and assess risks; develop strategies for risk mitigation.
• Analyze complex problems and troubleshoot effectively.
• Communicate clearly and present findings to stakeholders.
• Lead service projects and provide guidance within a team.

Skills

Ultrasound serviceability

Troubleshooting

Communication

Team leadership

Education

Biomedical engineering degree

Tools

Microsoft Office

PowerShell

AI & Cloud

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for s apecific group of products or systems. This is a role well suited to an ambitious professional, looking for the next step in their career.

As an Ultrasound Serviceability Engineer

• You will be responsible for the Service Engineering of Ultrasound products.
• This includes managing service projects and developing Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities.
• Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements and support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required.
• Expected to become the Service expert for your products and perform Service Engineering processes.
• Collaborate with the entire Customer Service team and cross-functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners.
• Identify and assess risks and develop suitable strategies for risk mitigation.
• Analyse complex problems and troubleshoot effectively.
• Work effectively with cross-functional teams and stakeholders, including Engineering.
• Have excellent written and verbal communication and presentation skills.
• Lead service projects and provide guidance within a team.

Required Skills

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• Minimum 2-5 years’ experience in medical devices and/or customer services relevant roles
• Ultrasound System service and repair experience is preferred
• Excellent PC and Microsoft Office skills
• Experience with AI, Cloud based computing, and Powershell a plus
• Willing to travel up to 10%

Salary and Benefits

The base pay range for this position is: $102,600 - $141,075. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Aff...

EEO is the Law

Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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