UKG Analyst

Complete Care Management; Toms River (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Complete Care Management is seeking an HRIS Analyst to support and optimize our UKG HR/Payroll and WFM systems from our Toms River, NJ corporate office. This on-site role requires collaboration with HR, Payroll, IT and Operations to improve processes and data accuracy.

You will troubleshoot timekeeping and HRIS issues, maintain system configurations, and participate in upgrades and enhancements. Strong Excel skills and customer-service orientation are essential.

Qualifications

• At least one year of experience with UKG Pro (UltiPro) and UKG Pro WFM (Kronos).
• Strong Excel skills including PivotTables and lookup functions.
• Experience configuring UKG Pro WFM with pay rules and timekeeping settings.
• Excellent troubleshooting, analytical, and multitasking abilities.
• Effective communication and customer-service mindset.

Responsibilities

• Serve as primary support for UKG Pro HR/Payroll and UKG Pro WFM.
• Troubleshoot timekeeping, payroll, HRIS functionality, and time clocks.
• Maintain configurations, security, structures, and pay rule updates.
• Manage support requests via ticketing system and ensure timely resolution.
• Monitor interfaces, integrations, and scheduled processes for errors.
• Build, audit, distribute HR and payroll reports with data integrity.
• Collaborate with HR, Payroll, IT and Operations to improve workflows.
• Participate in HRIS upgrades, testing, implementations, and process improvements.
• Create/update system documentation and training materials.

Skills

UKG Pro (UltiPro)

UKG Pro WFM (Kronos)

Excel (PivotTables, VLOOKUP, XLOOKUP)

Data analysis

Job description

This is an on-site position located in Toms River, NJ. Candidates must be able to work from our corporate office Monday through Friday. Remote or hybrid work is not available.

Complete Care Management is seeking an HRIS Analyst to support the technology behind our Human Resources and Payroll operations. This is an excellent opportunity for someone who enjoys working with HR systems, solving technical issues, improving processes, and collaborating with multiple departments.

In this role, you'll help maintain our UKG platforms, provide day-to-day system support, ensure data accuracy, and assist with ongoing system enhancements that improve the employee and management experience across our organization.

What You'll Do

• Serve as a primary support resource for UKG Pro HR/Payroll and UKG Pro Workforce Management.

• Troubleshoot user issues related to timekeeping, payroll, HRIS functionality, and time clock devices.

• Maintain system configurations, user security, organizational structures, and pay rule updates.

• Manage incoming support requests through our ticketing system and ensure timely resolution.

• Monitor system interfaces, integrations, and scheduled processes to identify and resolve errors.

• Build, audit, and distribute HR and payroll reports while maintaining data integrity.

• Work closely with HR, Payroll, IT, and Operations to resolve system questions and improve workflows.

• Participate in HRIS upgrades, testing, implementations, and process improvement initiatives.

• Create and update system documentation, training materials, and standard operating procedures.

Qualifications

• At least one year of experience working with UKG Pro (UltiPro), UKG Pro WFM (Kronos).

• Understanding of HR, payroll, benefits, or workforce management processes.

• Strong Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis.

• Experience configuring UKG Pro WFM, including pay rules, accrual profiles, work rules, and related timekeeping settings.

• Excellent troubleshooting and analytical skills with the ability to identify root causes.

• Strong attention to detail and ability to manage multiple priorities.

• Effective communication skills and a customer-service mindset when supporting end users.

Why Complete Care?

• Join a growing healthcare organization with opportunities for professional growth.

• Collaborate with experienced HR, Payroll, and IT professionals.

• Play a key role in improving enterprise HR technology and business processes.

• Work in a supportive, team-oriented corporate environment where your contributions make an impact.

Complete Care Management is an Equal Opportunity Employer.

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