Remote UK Customer Service Pro – FinTech

Capital on Tap; United States; Remote; USD 34,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Anniversary Rewards

Pension scheme

EV salary sacrifice

28 days holiday

Learning and wellbeing budget

Parental leave

Cycle to work

Season ticket loan

Therapy sessions

Dog friendly offices

Free drinks and snacks

Job summary

Capital on Tap in the United Kingdom is seeking a Customer Service professional to deliver friendly, professional support across phone, email, and live chat. You will own cases end-to-end, resolve issues efficiently, and provide clear information.

The role emphasizes understanding customer concerns, staying updated on policies, and identifying improvements to FAQs and processes. A call centre or financial services background is preferred.

Qualifications

• Strong customer service experience, ideally within a call centre or financial services environment.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Sound judgement and confidence when managing complex or sensitive customer enquiries.
• Proactive attitude, with a strong focus on resolving issues at the first point of contact.

Responsibilities

• Providing friendly, professional support to customers via phone, email, and live chat.
• Resolving issues efficiently while taking full ownership of each case from start to finish.
• Listening carefully to understand concerns and delivering fair, practical solutions.
• Keeping up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identifying ways to improve the customer experience, from FAQs to process improvements.
• Recognising customers who may need additional support and ensuring they receive the help they need.

Skills

Customer service

Communication

Judgement

Proactivity

Empathy

Teamwork

Job description

Capital on Tap in the United Kingdom is seeking a Customer Service professional to deliver friendly, professional support across phone, email, and live chat. You will own cases end-to-end, resolve issues efficiently, and provide clear information.

The role emphasizes understanding customer concerns, staying updated on policies, and identifying improvements to FAQs and processes. A call centre or financial services background is preferred.