UHPD Dispatcher 2 (D2) - (497250 )

University of Houston; Houston (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

University of Houston Police Department seeks a dispatcher to receive emergency and non-emergency requests, dispatch officers, and monitor alarms. The role involves operating radio equipment, data entry, and coordinating with campus responders.

Requires a high school diploma or GED, basic grammar and math, and TCLEOSE/TCOLE telecommunicator certifications. Veterans are encouraged to apply; all positions require background checks.

Qualifications

• High school diploma or GED.
• Requires basic grammar, spelling and simple arithmetic.
• Minimum one year directly-related job experience.
• Technical Telecommunicator Certification/ Licensing: TCLEOSE and TCOLE.
• Veterans encouraged to apply; equal opportunity employer.

Responsibilities

• Receive emergency and non-emergency requests and dispatch to University Police Officers.
• Transmits requests for service to the appropriate Police Officer.
• Inputs information into a computer database and maintains data accuracy.
• Monitors campus fire/burglar alarm systems and dispatches officers as needed.
• Operates radio consoles, portable radios, Dictaphone, Telecopier, and related equipment.
• Issues equipment and maintains records for department personnel.
• May provide guidance and training to new dispatchers.
• Performs other job-related duties as assigned.

Skills

Grammar basics

Communication

Basic math

Education

High school diploma or GED

TCLEOSE Telecommunicator Certification

TCOLE Telecommunicator Certification

Tools

Radio consoles

Dictaphone

Telecopier

Job description

Department: Police

Salary: Commensurate with Experience/Education

Description:

Receives emergency and non-emergency requests from the University community and dispatches calls to University Police Officers utilizing the computer aided dispatch system as the primary mode of operation.

1. Responds to requests for service, information and other business that comes into the Police Department by telephone, emergency call box or made in person at the public service window.
2. Transmits requests for service and related information to the appropriate Police Officer.
3. Inputs information into a computer database; reviews and corrects data as necessary.
4. Monitors campus fire and burglar alarm systems, acknowledges triggered alarms, and dispatches officers when needed.
5. Operates radio consoles, portable radios, Dictaphone recorder, Telecopier, and other equipment located in the Communication Center.
6. Issues equipment and supplies such as radios, batteries and keys to department personnel and maintains related records.
7. May provide guidance and training to new dispatchers.
8. Performs other job-related duties as assigned.

MQ: Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. It might normally be acquired through attainment of a high school diploma or GED.

Experience: Requires a minimum of one (1) year directly-related job experience. Certification/Licensing: Requires technical certification or licensing directly related to the job, as specified on the job posting details.

• Prefer 2 years directly-related job experience. Intermediate Telecommunicator Certification through TCLEOSE

Additional Posting Information:

Requires technical certification or licensing directly related to the job.

Basic or Intermediate Telecommunicator Certification through TCOLE

If you have a Telecommunicator’s license, please attach a copy under miscellaneous documents on the application.

Must pass Computerized Criminal History Check, Background Investigation and Drug Testing prior to employment.

Veterans are strongly encouraged to apply and will receive preference in employment over other applicants for the same position who do not have a greater qualification.

All positions at the University of Houston-System are security-sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.