Telecommunicator I

University of Houston; Houston (TX); On-site; USD 39,000 - 41,000; Full time

Job summary

The University of Houston is seeking a Telecommunicator I to maintain communications with on‑duty officers and security personnel, monitor safety systems, and respond to both emergency and routine inquiries on campus. You will answer calls, assist walk‑ups, coordinate police responses, operate multiple computer systems, and stay current with safety policies.

This role requires excellent communication, 30+ WPM typing, and the ability to work varied shifts including weekends.

Qualifications

• High School Diploma or equivalent is required or substituted by related experience.
• Minimum of one year related job experience; education may substitute for experience.

Responsibilities

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
• Monitor various security and safety systems to ensure a safe environment.
• Communicates with officers as they patrol the campus as necessary.
• Uses a range of computer systems, entering, updating, and recovering data as necessary.
• Adheres to and communicates changing safety policies as necessary.
• Serves as a point of contact after hours and on weekends for all university-related inquiries.
• Attends to faculty, staff, and students who visit the walk-up window.

Skills

Excellent communication

Typing 30 wpm

Radio operations

Customer service

Education

High School Diploma or equivalent

Job description

Department:PoliceSalary:$38,769 - $41,169

Description:

Job Summary

The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator I answers emergency and non-emergency telephone calls, provides assistance with walking in clients, and monitors safety and security systems.

Duties

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
• Monitor various security and safety systems to ensure a safe environment for all who visit the campus.
• Communicates with officers as they patrol the campus as necessary.
• Uses a range of computer systems, entering, updating, and recovering data as necessary.
• Adheres to and communicates changing safety policies as necessary.
• Serves as a point of contact after hours and on weekends for all university-related inquiries.
• Attends to faculty, staff, and students who visit the walk-up window.

Marginal Duties

• Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Qualifications

Required Education:

• High School Diploma or equivalent (Experience may be substituted in lieu of education)

Required Experience:

• Minimum of one (1) year of related job experience (Education may be substituted in lieu of experience)

License/Certification:

• Must possess a Basic Telecommunications Proficiency Certificate issued by the Texas Commission on Law Enforcement (TCOLE) or complete an accredited telecommunicator training program within one year of hire.

Preferred Qualifications

• None

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of the principles of working as a Telecommunicator in a higher education environment.

Skills:

• Excellent communication skills.
• Strong customer care skills.

Abilities:

• Ability to type a minimum of 30 wpm.
• Ability to operate radio and communications systems.
• Ability to listen.
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment that operates 8 to 12-hour shifts on a 24/7/365 basis.

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to unpleasant elements.
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must be available to work all shifts, including weekends, holidays, and mandatory overtime as needed.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.