UHNWI Luxury Watch Client Advisor

Richemont Iberia SL; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Roger Dubuis seeks a Sales Associate in the United States to achieve boutique sales targets while delivering exceptional customer service. You will build a loyal client base, present bespoke experiences to UHNWI clients, and share the Roger Dubuis story and collections.

Role requires engaging with an international client base, supporting CRM activities, and maintaining impeccable boutique standards and security protocols. Travel 40% may be required.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Travel required 40%.
• Fluent English; Mandarin and Spanish are a plus.

Responsibilities

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
• Cultivate and develop a network and a loyal clientele.
• Provide excellent customer service and after-sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

Skills

Entrepreneurial mindset

Team player

Organizational skills

UHNWI client experience

English proficiency

Fluent English

Education

Bachelor’s degree or equivalent

Job description

Roger Dubuis seeks a Sales Associate in the United States to achieve boutique sales targets while delivering exceptional customer service. You will build a loyal client base, present bespoke experiences to UHNWI clients, and share the Roger Dubuis story and collections.

Role requires engaging with an international client base, supporting CRM activities, and maintaining impeccable boutique standards and security protocols. Travel 40% may be required.