Client Advisor

Manufacture Roger Dubuis; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Paid time off

Volunteer days off

Wellness reimbursements

Job summary

Roger Dubuis in Costa Mesa, CA seeks a Sales Associate to achieve boutique sales goals while delivering exceptional client experiences. You will engage UHNW clients, present bespoke services, and uphold Roger Dubuis standards across the store.

The role requires strong language skills in English, plus Mandarin or Spanish is a plus, and travel up to 40%. It offers a comprehensive benefits package and competitive compensation.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Travel required 40%.
• Fluency in English; Mandarin and Spanish a plus.
• Interest in High Watchmaking and UHNW lifestyle.

Responsibilities

• Achieve boutique monthly and annual sales targets.
• Cultivate and develop a loyal clientele.
• Deliver excellent customer service and after-sales experiences.
• Provide bespoke experiences for UHNW clients.
• Share the Roger Dubuis story and our quality standards.
• Generate new business through events and outreach.
• CRM updates and reporting.

Skills

Entrepreneurial mindset

Team player

UHNW lifestyle

Luxury watch industry

English fluency

Mandarin/Spanish bonus

Education

Bachelor’s degree or equivalent

Job description

Role Overview

A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

Responsibilities

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
• Cultivate and develop a network and a loyal clientele.
• Provide excellent customer service and after-sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
• CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

Secondary

• To take part actively in meetings, cycle inventory counts, and all daily operations as required
• To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
• To perform all the “back of the house” activity that make boutique operates smoothly
• To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
• To respect, apply and promote compliance and security rules

Qualifications

• Possess an entrepreneurial mindset
• Team player with great organizational skills
• Passionate about High Watchmaking and UHNWI Lifestyle
• Sensitive to the luxury watch industry and competitors
• Comfortable working with an UHNWI international clientele
• Languages: English (Mandarin and Spanish are a plus)

Required Experience

• Bachelor’s degree or equivalent preferred
• Travel required 40%

Technical Skills / Abilities

• Team player, hard worker and positive
• Ability to work in fast paced environment
• Excellent interpersonal, communication and organizational skills
• Creative, entrepreneurial & proactive

Personal Skills

• Fluent in English
• Other languages a plus (Mandarin Chinese, Spanish)

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $28

Salary will be determined based on relevant skills and experience.