Senior Client Advisor - Costa Mesa

Richemont; Costa Mesa (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off and wellness reimbursement benefit

Volunteer days off

Job summary

A luxury watch brand is seeking a Senior Client Advisor in Costa Mesa, CA. The successful candidate will achieve sales goals while providing exceptional customer experiences, particularly for ultra-high-net-worth individuals. This role requires a Bachelor's degree, fluency in English, and offers a generous benefits package, including medical and life insurance. The expected salary range is $28–$31 hourly based on skills and experience. Join a team that values diversity and inclusivity.

Qualifications

• Fluent in English; other languages like Mandarin and Spanish are a plus.
• 40% travel required.
• Passionate about luxury watchmaking and UHNWI lifestyle.

Responsibilities

• Achieve boutique sales turnover and ensure client service excellence.
• Cultivate and develop a loyal clientele.
• Generate new business opportunities through community events.

Skills

Team player

Interpersonal skills

Organizational skills

Communication skills

Fluency in English

Entrepreneurial mindset

Education

Bachelor’s degree or equivalent

Job description

Senior Client Advisor – Costa Mesa (Richemont – Roger Dubuis)

Location: Costa Mesa, CA. Reports to Boutique Manager, Roger Dubuis.

At Richemont Americas, we aspire to reflect the ever‑changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities, building an inclusive community where diversity is celebrated. When inclusion is fully embraced, creativity and knowledge emerge to deliver excellence, advancing our community that is uniquely Richemont Americas.

Mission

A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

Key Responsibilities

• To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
• Cultivate and develop a network and a loyal clientele.
• Provide excellent customer service and after‑sales experience to clients.
• Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
• Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
• Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in‑boutique events and utilise social media platforms and other support to reach out to clients.
• CRM – Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
• Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
• Follow all implemented Maison policies and procedures involving security, consignments, after‑sales services, and valuation requests.
• To take part actively in meetings, cycle inventory counts, and all daily operations as required.
• To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
• To perform all the “back of the house” activity that makes boutique operate smoothly.
• To perform any selective entrusted task by the Boutique Manager – i.e. re‑stocking, display, sales accessories follow‑up and maintenance.
• To respect, apply and promote compliance and security rules.

Competencies

• Possess an entrepreneurial mindset.
• Team player with great organizational skills.
• Passionate about high watchmaking and UHNWI lifestyle.
• Sensitive to the luxury watch industry and competitors.
• Comfortable working with an international UHNWI clientele.
• Languages: English (Mandarin and Spanish are a plus).

Required Experience

• Bachelor’s degree or equivalent preferred.
• Travel required 40%.

Technical Skills / Abilities

• Team player, hard worker and positive.
• Ability to work in a fast‑paced environment.
• Excellent interpersonal, communication and organizational skills.
• Creative, entrepreneurial & proactive.

Personal Skills

• Fluent in English.
• Other languages a plus (Mandarin Chinese, Spanish).

Benefits

Richemont offers a generous compensation and benefits package for eligible employees. The core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary

Expected salary range: $28–$31 hourly. Salary will be determined based on relevant skills and experience.