UFC GYM Overnight Front Desk

Ufc-Gym; Florida; In loco; USD 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Training & development

Wellness resources

Employee discounts

Descrizione del lavoro

Ufc-Gym in Florida is seeking a reliable Front Desk Overnight associate to provide outstanding member service and keep the facility neat during the overnight hours.

You will warmly greet members, answer calls, check in members, handle basic account questions, log concerns, and respond to emergencies, all while maintaining a professional image and safety standards.

Competenze

• High School diploma or GED required.
• CPR and AED certification required.
• Minimum 6 months customer service experience in health club, retail, hospitality or food service.

Mansioni

• Warmly greet members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and take messages as needed.
• Checks in members and verifies membership.
• Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments.
• Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift.
• Responds professionally to requests and inquiries from members.
• Provides information to members regarding special club events.
• Records member concerns on the service log.
• Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager).
• Performs safety checks during the shift to ensure club is secure.

Conoscenze

Independent work

Friendly personality

Interpersonal skills

Telephone etiquette

Customer service

Professional image

Formazione

High School diploma or GED

CPR and AED certification

Strumenti

Basic computer skills

Descrizione del lavoro

Benefits:

• Training & development
• Wellness resources
• Employee discounts

GENERAL SUMMARY:

The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

Warmly greets members and guests as they enter and leave the club.

Answers incoming calls in a professional and efficient manner and take messages as needed.

Checks in members and verifies membership.

Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments.

Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift.

Responds professionally to requests and inquiries from members.

Provides information to members regarding special club events.

Records member concerns on the service log.

Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager).

Club Cleanliness

Always keeps the front desk and lobby neat and clean .

Re-racks all equipment and weights.

Picks up around the weight room.

Mops front desk and lobby floors and cleans front windows.

Picks up trash and debris around the gym.

Cleans and wipes down exercise equipment.

Records equipment, facility and janitorial issues on the Maintenance log.

Secures and records any member lost and found items in the property log.

Performs safety checks during the shift to ensure club is secure.

Reports safety hazards on the maintenance log.

Administrative

Performs administrative tasks (i.e. folding towels, photocopying, computer data entry) as assigned.

ORGANIZATION RELATIONSHIPS: Front Desk Overnight reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative Team.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Ability to work independently and responsibly without immediate supervision.
• Able to make good judgement without direct supervision.
• Possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Exhibit outstanding customer service and professionalism.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level:

• High School diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

• Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.