Overnight Customer Service

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness is seeking an Overnight Customer Service Representative in Columbus, OH. The role focuses on delivering a premier member experience from 10pm to 6am, Monday through Friday, with full-time hours.

Responsibilities include greeting members and guests, answering phones, assisting with sign-ups, tours of the club, updating member information, and maintaining a clean, safe environment for all. A background in customer service and a positive attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check ID and Member barcodes into the system; help with new member sign-ups.
• Take prospective members on a tour of the club and show around.
• Update member accounts as needed and respond to questions promptly.
• Maintain club cleanliness and monitor safety throughout the shift.
• Thoroughly clean and sanitize restrooms, locker rooms, and gym equipment.

Skills

Customer service

Basic computer

Positive attitude

Punctuality

Empathy

Communication

Education

High School diploma/GED

Job description

Benefits:

• Free uniforms


• Training & development


• Vision insurance


• Wellness resources


• Dental insurance


• Employee discounts

Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service


• Handle all front desk related activities not limited to:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check ID and Member barcodes into the system
  
  
  • New member sign-up
  
  
  • Take prospective members on a tour of the club
  
  
  
  


• Facilitate needed updates to member's accounts


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed


• Assist in maintaining the neatness and cleanliness of the club


• Assist in monitoring for safety of persons and cleanliness in the club


• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.


• Stock locker rooms with proper supplies/paper products.


• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.


• Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred


• Basic computer proficiency


• A passion for fitness and health


• Upbeat and positive attitude at all times


• Punctuality and reliability is a must


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations


• Strong listener with the ability to empathize and problem solve


• Demonstrate diplomacy in all interactions while using appropriate behavior and language


• High School diploma/GED equivalent preferred


• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift


• Continual talking in person with members and answering incoming membership calls


• Must be able to occasionally lift up to 50 lbs


• Will dilute and clean with chemicals during shift


• Clean and sanitize equipment and often used surfaces in the club


• Monitor club and assist members throughout entirety of shift