Overnight Front Desk Associate

UFC GYM - Whitestown, IN; Port Reading (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Job summary

UFC GYM Port Reading is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by providing superb member and guest service at the front desk. Responsibilities include assisting with memberships, greeting guests, handling calls, processing enrollments, checking in members, and keeping the front desk and lobby clean and welcoming.

This role requires overnight shifts (10pm–6am) and a High School diploma or GED, CPR/AED certification, with training and development opportunities

Qualifications

• Must be energetic with a friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus, diplomacy and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Ability to maintain cleanliness and organization in a fast-paced environment.
• Gym/Fitness industry experience preferred, but not required.

Responsibilities

• Assist with membership sales, enrollments, guest passes, late dues, and keep front desk, lobby, and locker room clean.
• Greet guests and members warmly and provide prompt assistance.
• Answer incoming calls in a professional and efficient manner.
• Ensure proper member check-in procedures are followed.
• Respond to member questions and escalate if needed.
• Maintain maintenance log, fitness profiles, and group fitness reservations.
• Report unsafe conditions or emergencies to management.
• Maintain a clean, welcoming front desk and lobby at all times.
• Keep front desk, lobby, locker rooms, and common areas neat and presentable.
• Perform routine cleaning duties including mopping and dusting.
• Replenish supplies and locker room amenities as needed.
• Freshen and maintain locker rooms for a clean member experience.
• Monitor cleanliness standards and address maintenance or sanitation concerns.
• Support retail goals and ensure club meets targets.
• Coordinate with maintenance and janitorial staff to address issues.

Skills

Customer service

Interpersonal skills

Phone etiquette

Multi-tasking

Attention to detail

Cleanliness/organization

Gym/Fitness industry experience

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts

We Empower the Fighting Spirit in You!

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times

Club Operations, Cleaning & Administration

• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ability to maintain cleanliness and organization in a fast-paced environment
• Gym/Fitness industry experience preferred, but not required

Minimum Certifications/Educational Level

• High school diploma or GED required
• Current CPR/AED certification

Shifts Available

• Overnight shift 10pm-6am
• Must be available to work overnight shifts on both weekdays and weekends