UCC Telecom Technician

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 52,000 - 80,000; Full time

Job summary

Temple Health – Temple University Health System in Philadelphia seeks a UCC Telecom Technician to support VOIP and analog endpoints, verify orders, and provide on-site technical assistance.

You will document call purposes and resolutions, manage installation milestones, and escalate issues as needed; role requires travel to customer sites and three days on-site per week (Tue–Thu) at Women’s and Families Hospital.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in computer science, information systems, or related field preferred.
• General networking knowledge (DHCP, TCP/IP, VLANs) required.
• Experience with LAN/WAN environments preferred.

Responsibilities

• Aid in routine support tickets and deploy VOIP and analog endpoints.
• Verify accuracy and completeness of new customer orders; enter orders into ticketing system.
• Provide technical support to customers and document call purpose and resolution in ticketing software.
• Assist with orders through installation milestones to completion and ensure services are activated.
• Initiate and manage escalations through operations leadership and inventory management.
• Travel to various sites to support customer needs.

Skills

VOIP coordination

Customer communications

Ticketing processes

Education

High School Diploma or Equivalent

Bachelor's Degree in CS/IS or related field

Tools

Cisco Unified Communications

Job description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in Computer Science, Information Systems, or related field Preferred

Experience

• General Experience and knowledge of Networking DHCP, TCP/IP, and VLANS Required
• General Experience With LAN/WAN Environments Required
• 2 years with Cisco Unified Communications Preferred