UCC Telecom Technician

Temple University Health System; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Temple Health is seeking an UCC Telecom Technician to support VOIP and analog endpoints across multiple sites. The role involves handling assignments from order entry to activation, with on-site work at Temple Health Women’s and Families Hospital three days a week.

Responsibilities include coordinating installations, providing customer tech support, documenting calls and resolutions, and escalating issues when needed. The position requires on-site presence and willingness to travel between sites.

Qualifications

• High School Diploma or Equivalent required.
• Bachelor’s Degree in Computer Science, Information Systems, or related field preferred.
• General Experience and knowledge of Networking DHCP, TCP/IP, and VLANS required.
• General Experience with LAN/WAN Environments required.
• Two years with Cisco Unified Communications preferred.

Responsibilities

• Coordinate and deploy VOIP and analog endpoints.
• Communicate with customers on installations for service.
• Enter orders into ticketing system with accuracy; document call purpose and resolution.
• Provide technical support to customers; verify service needs and manage order changes.
• Assist with orders through all installation milestones to completion, ensuring activation of services.
• Initiate and manage escalations through operations leadership and Inventory management.
• Travel to various sites to support customers’ needs.

Skills

DHCP

TCP/IP

VLANS

LAN/WAN Environments

Cisco Unified Communications

Education

High School Diploma or Equivalent

Bachelor’s Degree in Computer Science, Information Systems, or related field

Job description

UCC Telecom Technician – (264334)

Description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women’s and Families Hospital.

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees’ success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

Education

• High School Diploma or Equivalent Required
• Bachelor’s Degree in Computer Science, Information Systems, or related field Preferred

Experience

• General Experience and knowledge of Networking DHCP, TCP/IP, and VLANS Required
• General Experience with LAN/WAN Environments Required
• 2 years with Cisco Unified Communications Preferred

Licenses

Your Tomorrow is Here!

Primary Location

: Pennsylvania-Philadelphia

Job

: Information Technology

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular