UCC Telecom Technician

Temple University Health System, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Temple Health is seeking a UCC Telecom Technician to support routine tickets, deploy VOIP/analog endpoints, and coordinate customer installations at Temple Health Women's and Families Hospital.

The role includes on-site presence three days a week (Tue–Thu), accurate order entry, and documenting call purpose and resolution. Strong networking basics and Cisco UC experience preferred.

Qualifications

• General experience and knowledge of Networking DHCP, TCP/IP, and VLANs.
• General experience with LAN/WAN environments.
• 2 years with Cisco Unified Communications preferred.

Responsibilities

• Handle routine support tickets and communicate with customers on installations.
• Coordinate deploying VOIP and analog endpoints and manage service changes.
• Enter orders into ticketing system with accuracy and document purposes/resolutions.
• Assist with installation milestones and ensure services are activated.
• Initiate and manage escalations and support inventory management.

Skills

DHCP

TCP/IP

VLANs

LAN/WAN

Cisco Unified Communications

Education

High School Diploma or Equivalent

Bachelor's Degree in Computer Science/IS or related field

Job description

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and analog endpoints, communicating with customers on installations for service; turn on, discontinue, add, change or delete service; and address other service related issues. Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes. Properly document in ticketing software both call purpose and resolution. Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations. Initiate and manage escalations through operations leadership and Inventory management. Includes travel to various sites to support customers needs.

This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in Computer Science, Information Systems, or related field Preferred

Experience

• General Experience and knowledge of Networking DHCP, TCP/IP, and VLANS Required
• General Experience with LAN/WAN Environments Required
• 2 years with Cisco Unified Communications Preferred

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.