Telecommunications Tech CCM CUC CUCM UCCE

Atlantic Health; Morristown (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Atlantic Health is seeking a Cisco Voice Technician to install, configure, and troubleshoot Cisco Call Manager and Unity Voicemail. The role covers installation, testing, maintenance, and repair of telephone systems across multiple sites, plus documenting status and wiring records.

You will collaborate with a Cisco Voice Engineer on escalations, manage multiple priorities, and ensure clear communication with customers. Remote site support and adherence to telecom best practices are essential.

Responsibilities

• Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
• Installs, tests, maintains and repairs telephone system equipment.
• Maintains site specific telephone line termination records and prepares written status reports.
• Familiar with standard concepts practices and procedures within the telecommunications field.
• Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
• Establish and maintain effective interpersonal relationships with customers on a daily basis.
• Remote site network implementation and maintenance.
• Escalation-demonstrates timely and effective issue escalation to the appropriate parties.
• Projects/priorities-manages multiple complex priorities and projects.
• Documentation-constructs and maintains clear, concise, and relevant documentation.
• Workflow- works with customer to understand business unit workflow by using published organizational methods and tools
• Expectations-manages customer expectations to ensure alignment with organizational goals and objectives
• Supervision-works under indirect supervision

Skills

Cisco Call Manager

VoIP

Telecommunications

Tools

Cisco Unity

Job description

The Cisco Voice Technician installs, configures and troubleshoots Cisco Call Manager technical support on a wide range of customer repair tickets including Cisco Unity (Voicemail). Performs the basic analog and VoIP telephone equipment installation and maintenance. Assists in procurement and maintenance of voice services for client’s enterprise wide. The system engineer manages major telecommunication projects involving remote site locations.

Responsibilities

• Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
• Installs, tests, maintains and repairs telephone system equipment.
• Maintains site specific telephone line termination records and prepares written status reports.
• Familiar with standard concepts practices and procedures within the telecommunications field.
• Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
• Establish and maintain effective interpersonal relationships with customers on a daily basis.
• Remote site network implementation and maintenance.
• Escalation-demonstrates timely and effective issue escalation to the appropriate parties.
• Projects/priorities-manages multiple complex priorities and projects.
• Documentation-constructs and maintains clear, concise, and relevant documentation.
• Workflow- works with customer to understand business unit workflow by using published organizational methods and tools
• Expectations-manages customer expectations to ensure alignment with organizational goals and objectives
• Supervision-works under indirect supervision