UCaaS & VoIP Support Engineer | Customer-First Tech

Cytracom; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Disability insurance

Life insurance

Paid time off

Flexible PTO

Casual environment

Free refreshments

Standing desks

Job summary

Cytracom is seeking an Application Support Engineer to be the frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate support to end-users and partners. You will set the tone for trust and clear communication, contributing to customer retention and successful product adoption.

You’ll diagnose VoIP, PBX, SIP, and networking issues, assist with onboarding, collaborate across teams, and ensure escalation paths are followed to resolve complex cases, while maintaining

Qualifications

• Experience diagnosing VoIP and networking issues.
• Strong customer-service mindset and communication skills.
• Ability to triage and escalate to higher support levels.

Responsibilities

• Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues
• Support customer onboarding and technical implementations
• Collaborate cross-functionally to resolve complex cases
• Follow structured escalation paths while owning customer outcomes

Skills

VoIP

PBX

SIP

Networking

Zendesk

Customer support

Job description

Cytracom is seeking an Application Support Engineer to be the frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate support to end-users and partners. You will set the tone for trust and clear communication, contributing to customer retention and successful product adoption.

You’ll diagnose VoIP, PBX, SIP, and networking issues, assist with onboarding, collaborate across teams, and ensure escalation paths are followed to resolve complex cases, while maintaining