UCaaS Sales Support & Renewals Specialist

Uniti Group Inc.; Little Rock (AR); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Life Insurance

Education Assistance

Job summary

Uniti Group Inc. is seeking a Sales Support Specialist-UCaaS to partner with an Account Executive, maintaining customer relationships and managing renewals for legacy UCaaS products. You will help develop quotes, manage vendor interactions, and support the sales cycle without acquiring new customers.

The role emphasizes teamwork, strong communication, and the ability to operate in a fast-paced environment while driving customer satisfaction and retention.

Qualifications

• College degree and 3–5 years professional level experience with 1+ years supervisory experience.
• Or 7+ years professional level related experience with 1+ years supervisory experience.
• Equivalent combination of education and professional level related experience.

Responsibilities

• Supports workflow process with Account Executive within system tools.
• Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
• Vendor management and compliance with listed vendors (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
• MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
• UCaaS Engineering support.
• Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; pricing quotes; conversion order support.
• Generate quote proposals and order documents with Uniti operating systems.
• Assist in uncovering solutions addressing customer needs with Account Executive coordination.
• Demonstrate professionalism with customers, peers, and management.
• Maintain time management and meet deadlines in a fast-paced environment.

Skills

Customer relationship

Communication

Vendor management

Sales support

Quote proposals

UCaaS knowledge

Education

College degree

Tools

Quickbase

Job description

Uniti Group Inc. is seeking a Sales Support Specialist-UCaaS to partner with an Account Executive, maintaining customer relationships and managing renewals for legacy UCaaS products. You will help develop quotes, manage vendor interactions, and support the sales cycle without acquiring new customers.

The role emphasizes teamwork, strong communication, and the ability to operate in a fast-paced environment while driving customer satisfaction and retention.