Strategic Enterprise Account Manager

Uniti

Alabama

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Uniti Fiber is seeking an Enterprise Account Manager to manage a defined module of existing Enterprise customers, owning the commercial relationship and driving revenue growth. You will lead renewal planning, identify upsell opportunities, and coordinate with cross-functional teams to deliver tailored solutions and strong customer experiences.

This role emphasizes retention, expansion, and accurate Salesforce data management.

Qualifications

3+ years of B2B sales, account management, or customer growth experience.
Proven success renewing, retaining, and expanding existing relationships.
Strong negotiation and customer-facing communication skills.

Responsibilities

Manage a defined module of existing Enterprise customers as the primary commercial contact.
Drive retention through proactive account management, contract oversight, and renewal planning.
Identify and close upsell and cross-sell opportunities within the base.
Build account plans including renewal timing and growth strategies.
Conduct regular meetings and business reviews to align solutions with needs.
Coordinate with support, service delivery, sales engineering, and operations to ensure a strong customer experience.
Monitor renewal timing, churn indicators, and growth opportunities; lead renewal negotiations.
Maintain accurate data in Salesforce for accounts, opportunities, renewals, and forecasts.
Achieve renewal, retention, and expansion targets for assigned modules.