Sales Support Specialist-UCaaS

Uniti Group Inc.; Little Rock (AR); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Life Insurance

Education Assistance

Job summary

Uniti Group Inc. is seeking a Sales Support Specialist-UCaaS to partner with an Account Executive, maintaining customer relationships and managing renewals for legacy UCaaS products. You will help develop quotes, manage vendor interactions, and support the sales cycle without acquiring new customers.

The role emphasizes teamwork, strong communication, and the ability to operate in a fast-paced environment while driving customer satisfaction and retention.

Qualifications

• College degree and 3–5 years professional level experience with 1+ years supervisory experience.
• Or 7+ years professional level related experience with 1+ years supervisory experience.
• Equivalent combination of education and professional level related experience.

Responsibilities

• Supports workflow process with Account Executive within system tools.
• Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
• Vendor management and compliance with listed vendors (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
• MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
• UCaaS Engineering support.
• Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; pricing quotes; conversion order support.
• Generate quote proposals and order documents with Uniti operating systems.
• Assist in uncovering solutions addressing customer needs with Account Executive coordination.
• Demonstrate professionalism with customers, peers, and management.
• Maintain time management and meet deadlines in a fast-paced environment.

Skills

Customer relationship

Communication

Vendor management

Sales support

Quote proposals

UCaaS knowledge

Education

College degree

Tools

Quickbase

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About The Role

The Sales Support Specialist-UCaaS is a business-to-business sales professional who works with a teamed Account Executive to develop, maintain, and manage the customer account/relationship for long term and future business growth. The Sales Support Specialist-UCaaS this is a legacy product collection, not acquisition...so we assist with renewals, not new acquisition sales.

What You'll Do

• Supports workflow process with Account Executive within system tools.
• Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
• Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
• MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
• UCaaS Engineering support.
• Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; competitive pricing quotes; conversion order support.
• Strong relationship management and customer service skills.
• Generate quote proposals and order documents with Uniti operating systems.
• Assists in uncovering solutions that would best address the customer's needs, while coordinating the involvement of the assigned Account Executive.
• Ability to manage time and successfully complete all tasks within the workday.
• High level of initiative and work well in a team environment.
• Ability to work in a fast-paced changing environment and handle deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Demonstrate professionalism with customers, peers, and management.
• Achieves expert status in the marketplace by demonstrating Uniti cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen.

Minimum Qualifications

• College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens:

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants:

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.