Inside Account Executive-Business Specialist

Uniti Group Inc.

North Carolina

Remote

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

401K Plan

Health & Flexible Savings Account

Life and AD&D Insurance

Educational Assistance Plan

Child Life Insurance Plans

Educational Assistance Plan

Job summary

A telecommunications company is seeking an Inside Account Executive - Business Specialist to enhance customer connectivity and service transitions. This entry-level role involves engaging with existing clients, understanding their needs, and providing tailored solutions. The ideal candidate should possess a relevant Bachelor's degree and excel in communication. The position is virtual, requiring a distraction-free environment.

Qualifications

Proven experience in sales, customer service, or telecommunications with B2B.
Ability to work collaboratively with cross-functional teams.
This is a virtual/work-from-home position requiring high-speed internet.
Detail-oriented with solid organizational and time-management skills.
This is a virtual/work-from-home role requiring reliable high-speed internet.

Responsibilities

Reach out to existing customers to discuss necessary transitions.
Conduct thorough assessments to understand customer requirements.
Facilitate the service conversion process with minimal disruption.
Facilitate service conversions with minimal customer disruption.
Coordinate with internal teams to manage installation schedules and address technical issues.
Communicate pricing and service packages clearly and accurately per policy.
Utilize tools to engage with existing customers effectively.
Monitor project progress and resolve issues during implementation.
Meet or exceed monthly sales targets and performance metrics.

Skills

Strong communication and interpersonal skills

Detail-oriented

Organizational skills

Detail oriented

Remote work

Education

Bachelor’s degree in business, telecommunications, or related experience

Job description

Inside Account Executive - Business Specialist

Join to apply for the Inside Account Executive - Business Specialist role at Uniti Group Inc.

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

Overview

The Inside Account Executive – Business Specialist is instrumental in maximizing customer stability and profitability by changing, adding, or removing customers that have certain products, access types, or equipment. The most common actions include transitioning customers from legacy access to next generation access, moving customers with retired or grandfathered products to acquisition products, and transitioning customers from end-of-life equipment to preferred hardware. This role involves identifying opportunities, engaging with clients, and facilitating seamless transitions to enhance connectivity and business operations. The representative will work with assigned customers, focusing on existing business customers, understanding their needs, and providing customized solutions to foster long-term relationships.

What You’ll Do

Reach out to existing customers to discuss the needed transitions
Conduct thorough assessments to understand customer requirements and tailor solutions accordingly
Provide clear and compelling explanations of the benefits of the change
Facilitate the service conversion process, ensuring minimal disruption to the customer's operations
Coordinate with internal teams as needed to manage installation schedules and address any technical challenges
Ensure that customer pricing and service packages are communicated clearly and accurately, adhering to company policies
Responsible for effectively utilizing the tools provided to engage existing customers
Monitor project progress and resolve any issues that may arise during implementation
Meet or exceed monthly sales targets and performance metrics

Do You Have

Bachelor’s degree in business, telecommunications, or related job experience
Proven experience in sales, customer service, or telecommunications with B2B
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Ability to work collaboratively with cross-functional teams to achieve business objectives
Detail-oriented with strong organizational and time management skills
This is a virtual/work-from-home position. Windstream requires employees to maintain a distraction-free workplace with sufficient high-speed internet of 25 MBPS or higher.
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Seniority level