Enterprise UC/CCaaS Solutions Leader

Verizon Communications; Basking Ridge (NJ); Hybrid; USD 118,000 - 226,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Vacation

Job summary

Verizon is seeking a Senior Solutions Partner for Unified Communications and Contact Center Sales across multiple U.S. locations. You’ll build executive relationships, identify gaps in customer workflows, and propose CCaaS/UCaaS and AI-driven solutions.

You’ll own the full sales cycle from discovery to close, coordinate cross‑functional teams, and guide large multinational accounts through digital transformation with CX/ROI focus.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
• Experience selling or consulting on complex IT or communication solutions.
• Willingness to travel to meet with enterprise clients.
• Experience presenting compelling business cases to C-suite buyers, particularly regarding digital transformation or CX ROI.
• A deep understanding of the UC & CC landscape, including VoIP/PBX, SIP trunking, and cloud contact center platforms (CCaaS).
• Proven success in selling complex managed solutions such as AI-driven CX, virtual contact centers, or global voice architectures.
• A track record of meeting challenging sales goals and managing high-value, multinational accounts.
• Technical proficiency in documenting customer needs and mitigating barriers to implementation.
• Spanish language skills, which are desirable but not essential for the role.

Responsibilities

• Forging strong customer relationships with senior leaders and key influencers within large global accounts.
• Evaluating and identifying gaps in customer communication workflows and agent performance.
• Proposing tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges.
• Handling all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction.
• Partnering with internal resources and account teams to orchestrate complex, large-scale deals.

Skills

Enterprise sales

Cx/ROI focus

C-suite engagement

Travel willingness

Education

Bachelor’s degree or 4+ years experience

Tools

Genesys

Webex

CCaaS

Job description

Verizon is seeking a Senior Solutions Partner for Unified Communications and Contact Center Sales across multiple U.S. locations. You’ll build executive relationships, identify gaps in customer workflows, and propose CCaaS/UCaaS and AI-driven solutions.

You’ll own the full sales cycle from discovery to close, coordinate cross‑functional teams, and guide large multinational accounts through digital transformation with CX/ROI focus.