UC Field Support Engineer — Cloud-Native & Teams

Socket.dev; Camp Springs (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic Life

Health Savings Account

401K matching

Three weeks PTO/Sick

11 Paid Holidays

Pre-Approved Online Training

Job summary

Socket.dev is seeking a UC Field Support Engineer in Maryland, Camp Springs to deliver technical support for UC systems, troubleshoot hardware and endpoints, and coordinate with centralized teams to keep operations running smoothly.

You'll help transition to a cloud-native, Microsoft Teams-based UC environment, address security/compliance needs, and contribute to modernization initiatives while upholding SLAs and cross-functional collaboration.

Qualifications

• Must have strong knowledge of UC infrastructure technologies and experience with Avaya Gov Cloud, Cisco UC, and MS Teams.
• Experience in hardware/endpoint troubleshooting, incident resolution, and upholding SLAs.
• Ability to operate in hybrid on-premises and cloud environments and analyze workload metrics.

Responsibilities

• Deliver technical support for UC systems and resolve incidents promptly.
• Troubleshoot hardware/endpoint issues and coordinate with centralized support teams.
• Maintain UC infrastructure to ensure secure, uninterrupted services across USCIS locations.
• Support transition to a cloud-native, Teams-based UC environment and contribute to modernization initiatives.
• Ensure security/compliance requirements are met and collaborate with cross-functional teams.

Skills

UC infrastructure expertise

Avaya Government Cloud

Cisco Unified Communications

Microsoft Teams

Hardware troubleshooting

Incident management

SLA adherence

Hybrid on-prem & cloud

Performance data analysis

Cross-functional collaboration

Problem solving

Tools

Cisco Unified Communications

Microsoft Teams

Cloud services

Hybrid IT environments

Job description

Socket.dev is seeking a UC Field Support Engineer in Maryland, Camp Springs to deliver technical support for UC systems, troubleshoot hardware and endpoints, and coordinate with centralized teams to keep operations running smoothly.

You'll help transition to a cloud-native, Microsoft Teams-based UC environment, address security/compliance needs, and contribute to modernization initiatives while upholding SLAs and cross-functional collaboration.