UC Customer Service Representative I

State of Vermont; Montpelier (VT); Presencial; USD 31.000 - 48.000; Jornada completa

Descripción de la vacante

State of Vermont is seeking an experienced UC Customer Service Representative I in Montpelier to support the Unemployment Insurance team. The role requires handling claimant interviews by telephone, assessing needs, and guiding them to appropriate reemployment resources.

On-site, with standard business hours and occasional overtime. Ideal candidates will have strong customer service experience and solid data-entry skills.

Formación

• Two or more years of direct customer service experience.
• Experience interpreting and applying rules/guidelines is a plus.
• Strong data entry or computer skills are required.

Responsabilidades

• Interview claimants by telephone for unemployment benefits.
• Assess individual needs and refer to Career Resource Centers for reemployment services.
• Investigate eligibility issues and apply adjustments to cases as needed.

Conocimientos

Customer service

Data entry

Interpersonal skills

Descripción del empleo

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Title: UC Customer Service Representative I

Application Deadline Date: 10/20/2026

Department: Labor

Location: Montpelier, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $22.51

Maximum Salary: $34.91

Overview

The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team.

The Unemployment Insurance Customer Service Representative II provides specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

Please note, this position is on-site, Monday through Friday with occasional overtime. There are no hybrid or remote working arrangements available for this position.

Who May Apply

This position, UC Customer Service Representative I (Job Requisition #55402), is open to all State employees and external applicants.

Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.

Minimum Qualifications

Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.