UC Claims Adjudicator I

State of Vermont; Montpelier (VT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical premium

Dental plan

Holidays & leave

FMLI

Pension & 457(b)

Tuition reimbursement

FSAs

Life insurance

Wellness program

Public Service Loan Forgiveness

Job summary

State of Vermont seeks an entry technical UC Claims Adjudicator I to adjudicate eligibility for unemployment benefits. You will gather information from claimants and employers, and work under established regulations and supervision.

The role is in-office with no remote/hybrid option, and requires passing federal quality reviews with a heavy caseload.

Qualifications

• Bachelor's degree AND one year or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties.
• Associate's degree AND three years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties.
• High school diploma or equivalent AND five years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties.

Responsibilities

• Adjudicate eligibility issues for unemployment benefits following regulations and policies.
• Contact claimants, employers, and others to gather information about claims.
• Work under supervision with feedback, direction, and quality control reviews.

Skills

Interviewer skills

Analytical thinking

Customer service

Call center experience

Education

Bachelor's degree

Associate's degree

High school diploma or equivalent

Job description

Overview

Interviewing and analytical work at an entry technical level for the Vermont Department of Labor involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator.

Overview

Interviewing and analytical work at an entry technical level for the Vermont Department of Labor involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator. This is an in-office position. Remote and/or hybrid work schedules are not available at this time.

Who May Apply

This position, UC Claims Adjudicator I (Job Requisition #55401), is open to all State employees and external applicants.

If you would like more information about this position, please contact [e-mail]

Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Work is performed in a call center. Incumbent must work with a heavy caseload with extreme and exacting time lapse requirements and deadlines, and pass ongoing and quarterly federal quality review. Work is also subject to appeal with Administrative Law Judges, Employment Security Board and the Vermont Supreme Court. Incumbents can expect to encounter stressful situations with dealing with claimants', employers, and others.

Minimum Qualifications

Bachelor's degree AND one (1) year or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

OR

Associate's degree AND three (3) years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

OR

High school diploma or equivalent AND five (5) years or more of experience at or above a technical level in unemployment compensation programs, insurance claims adjusting, customer service, working in a call center, or performing high level administrative duties. Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; and implementing program policies and procedures.

Preferred Qualifications

Experience in journalism, conducting investigative interviews, or insurance claims adjusting.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families


• Work/Life balance: 12 paid holidays each year and a generous leave plan


• State Paid Family and Medical Leave Insurance (FMLI)


• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan


• Tuition Reimbursement


• Flexible spending healthcare and childcare reimbursement accounts


• Low cost group life insurance


• Incentive-based Wellness Program


• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.