Administrative Services Technician IV

State of Vermont; Rutland (VT); On-site; USD 31,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Retirement pension

Parental leave

Total compensation with generous leave

Job summary

The Administrative Services Technician IV role at State of Vermont is based in Rutland, VT. The position offers entry-level exposure to benefits administration, front-line client service, and team-focused office work in a public sector setting.

Ideal candidates have strong communication and empathy, with ability to manage high-volume inquiries and support daily office operations. Training and potential for career growth are highlighted in this role.

Qualifications

• High school graduate with relevant admin support experience or a year of college study in business or public administration.
• Experience providing administrative-level support in busy environments and with data entry tasks.
• Familiarity with office software and willingness to learn new technology.

Responsibilities

• Provide quality customer service to clients in person and over the phone.
• Support administrative functions of the Rutland district office.
• Collaborate with team to determine benefit eligibility and assist with case management.
• Learn and adapt to the VISION system and office processes.

Skills

Customer service

Empathy

Communication

Education

High school diploma or equivalent

1 year college coursework

1 year as Administrative Services Technician III

Tools

VISION system

Job description

Application Deadline Date: 10/14/2026

Department: Children and Families

Location: Rutland, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $22.51

Maximum Salary: $34.91

Overview

Who We Are: The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the Rutland district office which is known for teamwork, strong community partnerships, and office comradery.

The Role:

The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who:

• demonstrate empathy, concern, and respect for all customers
• thrives in a busy work environment
• has experience working with individuals who may be distraught and emotional
• enjoys working on a teamand supporting a team of individuals who are determining benefit eligibility and providing case management services
• is open to learning new technology

The Administrative Services Technician position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

What we offer:

• 12 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Administrative Services Technician IV (Job Requisition #55835), is open to all State employees and external applicants.

If you would like more information about this position, please contact [e-mail].

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Work is performed in a standard office setting.

Minimum Qualifications

High school graduation or equivalent and one (1) year of experience providing administrative-level support to a business or organization.

OR

One (1) year of College level study in accounting, business or public administration, office administration or a related field.

OR

One (1) year as an Administrative Services Technician III with the State of Vermont.

Special Requirements

For some positions experience working with the VISION system (VISION is the State of Vermont PeopleSoft financial management system) may be required.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.