Economic Services Supervisor

State of Vermont; Barre (VT); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flex scheduling

12 paid holidays

Health, dental, vision insurance

Pension plan

Job summary

The State of Vermont is seeking an Economic Services Supervisor in the Barre district office to plan, assign, and review the work of eligibility staff. You will evaluate performance, distribute workload, and ensure compliance with program regulations while collaborating with district and central offices.

You will assess staff training needs, develop district trainings, and review a range of reports to inform growth opportunities. Travel to partner offices may be required.

Qualifications

• High School diploma or equivalent plus five years of related experience in benefits or case management.
• Associates degree plus three years of related experience.
• Bachelor's degree or higher plus one year of related experience.

Responsibilities

• Plan, assign, and review the work of eligibility staff.
• Interpret policies and provide technical assistance as needed.
• Review reports and perform monthly case reviews to track performance.

Education

High School diploma or equivalent

Associates degree

Bachelor's degree or higher

Job description

Who We Are:

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the Barre district office which is known for our collaborative teaming, strong community partnerships, and office comradery.

The Role:

The primary role of the Economic Services Supervisor is to plan, assign, and review the work of eligibility staff. The supervisor evaluates performance of staff and distributes workload as necessary to meet the statewide and office needs. This role interprets policies, procedures, program regulations, and directives and may also provide technical assistance. The supervisor works closely with other district offices across the state and central office, as well as partners with other agencies to support families and administer benefits. This position will assess staff training needs to develop and facilitate district trainings for new and experienced staff. They will regularly review a variety of statistical and quality reports and perform monthly case reviews and track employee performance, utilizing data to identify trends and provide feedback and growth opportunities for the eligibility specialists they supervise. As a member of the district management team, this role will address client concerns and complaints and resolve conflict within the office and will also act on behalf of the district director during their absence. Additional tasks as assigned could also include participating on special committees and task forces, performing special studies, surveys, and other related work as required.

ESD is looking for someone to join the Barre team who:

• will collaborate with clients and staff in a strength-based manner;
• has experience working with individuals and families who may be under extreme stress, have complex needs and experience poverty, while simultaneously seeing the potential and strengths in everyone;
• will contribute to the development, cohesion and productivity of their team and support teamwork through open and honest communication;
• thrives in a busy work environment;
• is open to learning new technology and evidence-based strategies;
• has a growth mindset, is flexible and adaptable in a changing work environment; and
• recognizes the historic inequities and racism in social and economic systems, and their impact on people today.

What we offer:

• We may offer flex scheduling or alternative work schedules based upon policy.
• 12 paid holidays, plus sick and vacation time.
• Excellent health, dental, and vision insurance for employees and their families.
• Retirement plans, including a pension.
• Parental leave for all new parents, including adoptions.
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Economic Services Supervisor (Job Requisition #55890), is open to all State employees and external applicants.
If you would like more information about this position, please contact [e-mail]
Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed primarily in a standard office setting within a district office. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy.

Minimum Qualifications

High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

OR

Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.