UBIF Store Lead

Asurion; Hendersonville (PA); Sur place; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive bi-weekly pay

Health, dental, vision benefits

Performance-based incentives

Cell phone allowance

Retirement savings plan

Paid time off & EAP

Life insurance & education support

Career advancement opportunities

Résumé du poste

Asurion's ubreakiFix by Asurion location seeks a Store Leader to drive growth and customer satisfaction. You will lead a team, coach staff, and ensure store operations run smoothly while delivering high-quality tech solutions.

The role emphasizes coaching, performance tracking, and maintaining an inviting store environment to meet ambitious goals and customer expectations.

Qualifications

• High School Diploma or GED.
• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.
• Proficiency in Microsoft Office, especially Excel.
• Strong communication, organizational, and problem-solving skills.
• Flexibility to work weekends, holidays, and varying shifts.
• Motivation to meet and exceed performance goals.

Responsabilités

• Lead team to achieve store goals in repair volume, sales, speed, and profit.
• Coach and motivate team to meet performance targets and deliver exceptional customer service.
• Ensure a positive customer experience by solving problems and empowering the team.
• Maintain store operations, including inventory management and a clean store environment.
• Support all roles in the store, from device repair to customer service.

Connaissances

Leadership

Customer service

Communication

Excel

Organizational skills

Flexibility

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

POSITION OVERVIEW

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay: $22.50 per hour + uncapped commission + profit sharing Average monthly incentive potential: $915, with unlimited earning potential!

As a Store Leader, you’ll be responsible for:

• Leading your team to achieve store goals in repair volume, sales, speed, and profit.
• Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
• Ensuring a positive customer experience by solving problems and empowering your team to do the same.
• Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion's values.

Key Responsibilities

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential.
• Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience, including coaching and training
• 2+ years of customer service experience
• Proficiency in Microsoft Office, especially Excel
• Strong communication, organizational, and problem-solving skills
• Flexibility to work weekends, holidays, and varying shifts
• Motivation to meet and exceed performance goals

Perks & Benefits

• Competitive bi-weekly pay
• Inclusive benefits (health, dental, vision)
• Performance-based incentives
• Cell phone allowance
• Retirement savings plan
• Paid time off & Employee Assistance Program
• Life insurance & Continuing education support
• Opportunities for career advancement

About Asurion

Asurion is the world's leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

Here's how we practice the Asurion Way

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.