Retail Sales Technician

Asurion; Pittsburgh (Allegheny County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Ongoing training to grow skills

Unlimited monthly bonus potential

Competitive hourly pay and benefits

Career growth opportunities

And more!

Job summary

Asurion’s uBreakiFix retail team seeks a friendly, technically skilled Retail Sales Technician who can troubleshoot and repair devices while delivering exceptional customer service. You will be the face of Asurion in-store, driving sales through our serve-solve-sell approach and helping customers with devices and connected home products.

The role offers $17 per hour with uncapped incentive potential and annual growth opportunities within a team-focused retail environment.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Demonstrated ability to multitask efficiently in a fast-paced environment.
• A passing background check (criminal and drug test).

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers.
• Upsell Asurion product and achieve sales goals.
• Contribute & support in market, based on needs of the business and store locations.
• Efficiently multitask in a dynamic retail environment.
• Self-manage and set priorities.
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values

Skills

Customer service

Retail sales

Product service support

Technology repair

Mobile devices

Operating systems

Multitasking

Flexible schedule

Background check

Job description

Retail Sales Technician [17.00] + unlimited sales bonus potential

If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Starting pay is at $17.00 per hour + uncapped sales & repair incentive. Average incentive potential is $607/month, with unlimited earning potential! Don’t miss this chance to be part of something big at our retail stores. Gain new skills and certifications. Provide great customer service experiences. Bring your ideas to leaders. Receive unlimited monthly bonuses for great sales! Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Key Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values

Qualifications

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• A passing background check (criminal and drug test)

Benefits and Perks

• Ongoing training to grow your skills and hands-on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more!

Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Asurion Way

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.