Lead Retail Sales Technician

Asurion; Hendersonville (PA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Job summary

Asurion's uBreakiFix in Cranberry Township, PA, is hiring a Lead Retail Sales Technician. You’ll diagnose and repair consumer electronics, lead a small tech team, and guide store staff to deliver top-notch service while supporting your own professional growth.

You will supervise, train, and coach technicians, act as store manager when needed, manage repair turnaround times, and ensure safety standards. Weekend and holiday shifts required with a competitive starting pay plus incentives.

Qualifications

• At least 1 year in customer service or retail sales in a supervisory role.
• At least 6 months experience with product service support or tech repair and inventory management.
• High school diploma or equivalent (preferred).
• Strong ability to connect with customers and drive KPIs.
• Flexible to work retail hours including weekends and holidays.

Responsibilities

• Diagnose and repair electronics; ensure top quality in fixes.
• Lead, train, and coach techs; step in as store manager when needed.
• Oversee front and back of house duties and customer flow.
• Ensure repair turnaround SLAs are met and jobs closed daily.
• Manage inventory, buybacks, returns, and PPE safety compliance.

Skills

Customer service

Retail sales

Leadership

Training

Inventory management

Problem solving

Education

High school diploma or equivalent

Job description

Lead Retail Sales Technician

Cranberry Township, PA 19.00 + unlimited sales bonus potential

Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

What’s in it for you:

• Starting Pay: $19.00 per hour + earn unlimited sales and repair incentives. (Real-life – Lead Retail Technicians earn on average $554/month on top of their base pay!)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Unlock your career potential. As a Lead Tech, you’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What’s expected of you:

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell philosophy in every interaction.
• Balance different front and back of house responsibilities.
• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
• High school diploma or equivalent (preferred not required).
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• Motivation to meet and exceed evolving key performance goals.
• Ability to quickly adapt in an ever-changing environment.
• Flexibility to work retail store hours including weekends and holidays.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES

The Asurion Way

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer.

We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.