Lead Retail Sales Associate (Electronic Repair)

Asurion; Plainfield (IL); On-site; USD 23,753 - 33,830; Full time

Benefits offered by this job

Unlimited sales bonus potential

Health insurance

Retirement plans

Tuition reimbursement

Employee discounts

Job summary

A leading technology service provider is on the lookout for a Lead Retail Sales Expert in Plainfield, IL. In this role, you'll leverage your tech skills and leadership abilities to enhance customer experience and foster team success. Responsibilities include repairing electronic devices, supervising staff, and driving sales excellence. Ideal candidates should have prior retail experience, a knack for technology, and a customer-centric approach. Join us for a fulfilling career in a vibrant store environment, where your talents will shine and grow.

Qualifications

• 1+ year of experience in customer service or retail sales in a supervisory role.
• 6+ months of experience with product service support or technology repair.
• Ability to connect with customers effectively.

Responsibilities

• Diagnose and repair electronic devices for best quality.
• Guide team in product knowledge and sales techniques.
• Supervise and train tech experts and stand in as store manager.
• Maintain high standards for repair turnaround times.
• Manage inventory and ensure safety standards.

Skills

Customer service expertise

Retail sales experience

Technology repair skills

Leadership and training abilities

Inventory management

Education

High school diploma or equivalent

Tools

PPE supplies

Job description

Overview

Lead Retail Sales Expert — Plainfield, IL

Starting pay: $20.90 per hour + unlimited sales bonus potential. Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Expert. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

What’s in it for you

• Starting Pay: $20.90 per hour + earn unlimited sales and repair incentives. (Real-life – Lead Retail Experts earn on average $554/month on top of their base pay!)


• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.


• Unlock your career potential. As a Lead Tech, you’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What’s expected of you

• Showcase your tech skills by diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.


• Be the face of customer service excellence, guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.


• Balance different front and back of house responsibilities


• Step into leadership as you supervise, train and coach our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.


• Maintain high standards by overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.


• Innovate and organize by managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.

To be successful at uBreakiFix, you’ll bring

• Previous experience in customer service or retail sales in a supervisory position – at least 1 year.


• Previous experience with product service support or technology repair with inventory management skills – at least 6 months.


• High school diploma or equivalent (preferred not required).


• A natural ability to connect with customers, making them feel heard, valued, and cared for.


• Motivation to meet and exceed evolving key performance goals.


• Ability to quickly adapt in an ever-changing environment.


• Flexibility to work retail store hours including weekends and holidays.

Get to know us

At Asurion, we\'re all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it\'s setup, fixes, or replacements, we’ve got your tech covered. #INDSTORES