UAT Analyst I – Alpha Program

Global Payments Inc.; Jeffersonville (IN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning and development opportunities

Inclusive team environment

Community and charitable initiatives

Employee assistance program

Recognition program

Job summary

Global Payments Inc. is seeking an UAT Analyst to ensure the quality of our POS products and customer-focused usability across releases. You will own validation of features, support Alpha merchants, and act as a subject matter expert in product training for internal and external stakeholders.

You will also review feature documentation, adhere to deadlines, and proactively identify risks while guiding cross-functional teams toward timely, quality outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate business needs into development specifications.
• Documentation and training skills.

Responsibilities

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
• Directly assist Alpha Merchants with their questions and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.

Skills

Communication

Initiative

Troubleshooting

Documentation

Training

Education

Bachelor’s degree or equivalent work experience

Job description

Global Payments Inc. is seeking an UAT Analyst to ensure the quality of our POS products and customer-focused usability across releases. You will own validation of features, support Alpha merchants, and act as a subject matter expert in product training for internal and external stakeholders.

You will also review feature documentation, adhere to deadlines, and proactively identify risks while guiding cross-functional teams toward timely, quality outcomes.