UAT Analyst I

Global Payments Inc.; Jeffersonville (IN); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Global career growth

Learning and development opportunities

Inclusive team environment

Community and charitable initiatives

Employee assistance program

Recognition program

Résumé du poste

Global Payments Inc. is seeking an UAT Analyst to ensure the quality of our POS products and customer-focused usability across releases. You will own validation of features, support Alpha merchants, and act as a subject matter expert in product training for internal and external stakeholders.

You will also review feature documentation, adhere to deadlines, and proactively identify risks while guiding cross-functional teams toward timely, quality outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate business needs into development specifications.
• Documentation and training skills.

Responsabilités

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
• Directly assist Alpha Merchants with their questions and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.

Connaissances

Communication

Initiative

Troubleshooting

Documentation

Training

Formation

Bachelor’s degree or equivalent work experience

Description du poste

Ready to take your career Global?

The UAT Analyst has a key role in ensuring the quality of Global Payments POS products.

Ready to take your career Global?

The UAT Analyst has a key role in ensuring the quality of Global Payments POS products.

The main areas of focus for this role center on usability and acceptance from the customer/merchant perspective, as well as preparation for product handoffs to downstream teams. The UAT Analyst needs to be a product expert on their assigned product(s) and be able to work both independently and cross-functionally to accomplish routine processes required in this role.

Under the supervision and direction of leadership, the UAT Analyst provides User Acceptance Testing (UAT) on assigned products, ensuring that the expected business requirements are delivered for all software, hardware, and integration releases. UAT Analysts are responsible for ensuring the creation of necessary UAT test cases and tracking test results.

The UAT Analyst helps merchants who are enrolled in the Alpha Program, including validation of boarding and setup processes, providing training for appropriate groups on new features, and directly supporting Alpha merchants.

In this role, team members will proactively ensure quality products and experiences are delivered to merchants, seeking to prevent or minimize negative impacts on merchants and downstream stakeholders.

When problems arise within their scope to handle, they will work with appropriate team members towards resolution, and ensure appropriate leaders are informed. When out-of-scope issues arise, they will quickly engage with leadership to provide accurate and timely updates while seeking a resolution for the team.

What you'll ow"n:

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
• Directly assist Alpha Merchants with their questions and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.

What you'll bring:

• Bachelor’s degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate business needs into development specifications.
• Documentation and training skills.

It's a bonus if you have the following!

• Restaurant and/or retail experience preferred.
• Software testing or quality assurance experience is a plus.

Compensation:

Annual Salary Range: $65,000-$75,000

Our perks - what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.
• https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.