UAT Analyst I — Alpha Program Quality & Training

tsys; Jeffersonville (IN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Global career opportunities

Learning and development

Inclusive team environment

Community involvement

Job summary

Global Payments in Indiana seeks a UAT Analyst to ensure the quality of POS products and to validate usability from the customer/merchant perspective. You will develop UAT test cases, track results, and prepare handoffs to downstream teams.

You will assist Alpha Merchants, train groups on new features, and act as a product trainer for internal and external stakeholders while meeting delivery deadlines.

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate business needs into development specifications.
• Documentation and training skills.

Responsibilities

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer's point of view.
• Directly assist Alpha Merchants with their questions and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.

Skills

Communication

Initiative

Quality delivery

Troubleshooting

Documentation

Education

Bachelor's degree

Job description

Global Payments in Indiana seeks a UAT Analyst to ensure the quality of POS products and to validate usability from the customer/merchant perspective. You will develop UAT test cases, track results, and prepare handoffs to downstream teams.

You will assist Alpha Merchants, train groups on new features, and act as a product trainer for internal and external stakeholders while meeting delivery deadlines.