UAT Analyst I

Global Payments; Jeffersonville (IN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Global career opportunities

Learning and development

Inclusive team environment

Community initiatives

Employee assistance program

Job summary

Global Payments in the United States is seeking a UAT Analyst to ensure quality of POS products and align usability with merchant needs. You will own validation of features and prepare handoffs to downstream teams. The role requires product expertise, cross-functional collaboration, and ability to train Alpha merchants.

You will create UAT test cases and track results while meeting deadlines. This position offers a competitive salary in Indiana and opportunities to grow within a global payments

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and translate business needs into specs.

Responsibilities

• Validate product features and report gaps before release.
• Validate ordering, boarding, and setup from the customer view.
• Assist Alpha Merchants with questions and setup.
• Contribute as subject matter expert in product training sessions.
• Review feature documentation for releases.
• Raise risks to quality and deadlines with leadership.

Skills

Communication

Initiative

Documentation

Time management

Collaboration

Education

Bachelor's degree or equivalent

Job description

The UAT Analyst has a key role in ensuring the quality of Global Payments POS products.

The main areas of focus for this role center on usability and acceptance from the customer/merchant perspective, as well as preparation for product handoffs to downstream teams. The UAT Analyst needs to be a product expert on their assigned product(s) and be able to work both independently and cross-functionally to accomplish routine processes required in this role.

Under the supervision and direction of leadership, the UAT Analyst provides User Acceptance Testing (UAT) on assigned products, ensuring that the expected business requirements are delivered for all software, hardware, and integration releases. UAT Analysts are responsible for ensuring the creation of necessary UAT test cases and tracking test results.

The UAT Analyst helps merchants who are enrolled in the Alpha Program, including validation of boarding and setup processes, providing training for appropriate groups on new features, and directly supporting Alpha merchants.

In this role, team members will proactively ensure quality products and experiences are delivered to merchants, seeking to prevent or minimize negative impacts on merchants and downstream stakeholders.

When problems arise within their scope to handle, they will work with appropriate team members towards resolution, and ensure appropriate leaders are informed. When out-of-scope issues arise, they will quickly engage with leadership to provide accurate and timely updates while seeking a resolution for the team.

What you'll ow

n:

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer's point of view.
• Directly assist Alpha Merchants with their questions and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.
• Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
• Be the advocate for our customers, assisting them as needed with Alpha questions and use.

What you'll bring:

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills.
• Take initiative to recommend process improvements and demonstrate creative thinking to find solutions.
• Ensure high-quality and on-time deliverables.
• Ability to troubleshoot, document, and communicate issues; translate business needs into development specifications.
• Documentation and training skills.

It's a bonus if you have the following!

• Restaurant and/or retail experience preferred.
• Software testing or quality assurance experience is a plus.

Compensation:

Annual Salary Range:$65,000-$75,000

Our perks - what we'll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

About the Team:

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.