Twilight Beverage Server - Casino Service

Mohegan Sun; Montville (CT); On-site; USD 16,531 - 24,796; Full time

Job summary

Mohegan Sun is seeking a Beverage Server to deliver alcoholic and non‑alcoholic beverages to guests in a fast-paced casino environment. The role requires handling payments, maintaining cleanliness, and guiding guests in beverage choices.

Training covers outlet procedures, SMART alcohol awareness, and shadowing programs. Candidates should have prior experience serving cocktails or in customer service, and must adhere to state liquor laws and responsible service guidelines.

Qualifications

• Experience serving cocktails or as a waiter/waitress or similar customer-service role.
• Knowledge of state liquor laws and responsible alcohol service.
• Ability to stand and move through large casino areas for long shifts.
• Excellent communication and customer-service skills.

Responsibilities

• Serve alcoholic and non-alcoholic beverages to guests according to procedures.
• Handle cash payments in cash outlets per established tendering procedures.
• Clear glassware, ashtrays and debris in assigned pit area and keep work area clean.
• Advise and assist guests in beverage selections.
• Maintain a clean and sanitary work environment.
• Follow established beverage-service guidelines and safety procedures.

Skills

Communication

Multitasking

Beverage knowledge

Spirits & wine knowledge

Tray handling

Call order accuracy

Adaptability to technology

Job description

Position Summary: This position is responsible for serving alcoholic and non‑alcoholic beverages to guests according to department policies, procedures, and steps of service during the hours designated as ‘Twilight’.

Primary Duties and Responsibilities

• Responsible for the handling of payment in cash outlets, per established check tendering procedures
• Clears glassware, ashtrays and debris in assigned pit area
• Consistently applies knowledge of all legal beverage service guidelines

Secondary Duties And Responsibilities

• Maintains a clean and sanitary work environment, according to department policies and procedures
• Advises and assists guests in beverage selections

Minimum Education And Qualifications

• Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job

Competencies

• Good written and verbal communication skills
• Strong organizational and multi‑tasking skills
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities
• Skills in proper tray preparation and handling
• Proficiency in ordering beverages utilizing the proper established call order
• Ability to adapt to new industry technology
• Excellent knowledge of the overall property and gaming floor
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures

Training Requirements

• Outlet‑specific standard operating procedures
• SMART alcohol awareness
• Established Beverage Server training and shadowing program

Physical Demands And Work Environment

• Must be able to stand and walk large areas for an entire shift
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift: Regular

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.