Twilight Beverage Server - Casino Service

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 16,531 - 24,796; Full time

Job summary

Mohegan Sun is seeking a Beverage Server to provide alcoholic and non-alcoholic beverages to guests during Twilight hours, following department policies and procedures. You will respond to guest beverage preferences and ensure accurate service.

The role requires prior experience in cocktail service or customer-facing roles, strong knowledge of spirits, beer, wine, and proper glassware, plus the ability to work flexible shifts on the casino floor.

Qualifications

• Previous experience serving cocktails, as a waiter or waitress, or in a comparable customer service role.
• Knowledge of drinks, recipes and service techniques.
• Ability to handle trays and maintain sanitation.
• Familiarity with POS and cash handling procedures.

Responsibilities

• Handle payments in cash outlets following established procedures.
• Clear glassware, ashtrays, and debris in the pit area.
• Advise guests in beverage selections and service options.
• Maintain a clean and sanitary work environment.

Skills

Customer service

Communication

Multi-tasking

Beverage knowledge

Tray handling

Cash handling

Education

Experience in beverage service

Job description

Position Summary

This position is responsible for serving alcoholic and non-alcoholic beverages to guests in accordance with department policies and procedures, and during the hours designated as ‘Twilight’.

Primary Duties and Responsibilities

• Handling payment in cash outlets following established check tendering procedures.
• Clearing glassware, ashtrays, and debris in the assigned pit area.
• Consistently applying knowledge of all legal beverage service guidelines.
• Advising and assisting guests in beverage selections.

Secondary Duties and Responsibilities

• Maintaining a clean and sanitary work environment according to department policies and procedures.

Minimum Education and Qualifications

• Previous experience serving cocktails, as a waiter or waitress, or in a comparable customer service role.

Competencies

• Good written and verbal communication skills.
• Strong organizational and multi-tasking skills.
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques.
• Knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities.
• Skills in proper tray preparation and handling.
• Proficiency in ordering beverages using the proper established call order.
• Ability to adapt to new industry technology.
• Excellent knowledge of the overall property, gaming floor, state liquor laws, proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures.

Training Requirements

Outlet-specific standard operating procedures, SMART alcohol awareness, Established Beverage Server training, and shadowing program.

Physical Demands and Work Environment

• Must be able to stand and walk large areas for an entire shift.
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast-paced environment with frequent interruptions.
• Must be able to work various shifts and flexible hours.

Work Shift

Regular.

EEO Statement

Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, the United States of America, or the State of Connecticut.