Turkish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Fully Paid Training

Private Health Insurance

Relocation Package

Monthly Performance Bonus

Career Progression

Job summary

Mercier Consultancy Group is seeking a Turkish-speaking Back Office Gaming Support Specialist to join a growing client team in Bulgaria. The role focuses on handling Turkish-language back-office requests, ensuring accurate, high-quality responses, and maintaining CRM records in a fast-paced gaming environment.

Ideal candidates are fluent in Turkish and English, with a keen eye for detail and experience in back-office processes.

Qualifications

• Native or fluent Turkish (written and spoken) is mandatory.
• Strong English communication within a multicultural office environment.
• Experience with back-office processes in gaming/esports is a plus.
• Proactive approach to achieving personal and team KPIs with potential bonuses.

Responsibilities

• Manage and process back-office support requests for a leading international Gaming & Esports platform.
• Ensure high-quality resolution of user queries via written Turkish, maintaining premium brand standards.
• Monitor and analyze platform activity to ensure compliance and prevent fraudulent activity.
• Collaborate with international teams to optimize workflows for Turkish-speaking user segments.
• Maintain comprehensive records of account updates and support tickets in the CRM system.

Skills

Turkish (native/fluent)

English

Back Office

CRM systems

Tools

CRM system

Job description

Turkish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities and are currently managing the search for a Turkish Speaking Back Office Gaming Support Specialist position in Bulgaria to join our esteemed client’s growing operations.

Job Overview

We are seeking a highly motivated professional to join a dynamic team in the heart of the Gaming & Esports sector. If you are passionate about the gaming industry and looking for exciting jobs in Bulgaria, this role offers the perfect opportunity to combine your linguistic skills with your analytical expertise in a fast-paced, back-office environment.

Key Responsibilities

• Manage and process back-office support requests for a leading international Gaming & Esports platform.

• Ensure high-quality resolution of user queries via written Turkish, maintaining the company’s premium brand standards.

• Monitor and analyze gaming platform activity to ensure compliance and prevent fraudulent activity.

• Collaborate with international teams to optimize workflows for Turkish-speaking user segments.

• Maintain comprehensive records of account updates and support tickets within the internal CRM system.

• Contribute to the continuous improvement of the user experience by identifying common trends in player feedback.

• Participate in ongoing training to stay updated on the latest trends in the competitive gaming and digital entertainment landscape.

• Native or fluent Turkish (spoken and written) is mandatory for this role.

• Valid EU passport or eligibility to work in Bulgaria.

• Passionate interest in the Gaming & Esports industry and the digital user experience.

• Strong proficiency in English to communicate within our multicultural office environment.

• Attention to detail and the ability to manage complex back-office administrative tasks effectively.

• A proactive attitude towards achieving personal and team KPIs to earn monthly performance bonuses.

What We Offer

• Competitive Monthly Salary that exceeds local market standards.
• Fully Paid Training programs to ensure your success in the Gaming & Esports industry.
• Comprehensive Private Health Insurance for all our employees.
• Fully Paid Relocation Package including flights, airport transfer, and initial hotel accommodation upon your move to Bulgaria.
• Attractive Monthly Performance Bonus based on your individual contribution and team targets.
• Ongoing professional development and career progression paths.
• And Much More…

Life in Bulgaria

Sofia, Bulgaria, offers a vibrant, modern lifestyle that is quickly becoming a top destination for expats seeking Turkish-speaking jobs abroad. With a unique blend of historical architecture and modern urban amenities, Bulgaria provides a welcoming atmosphere, excellent weather, and a bustling social scene. Living in Bulgaria means enjoying a high quality of life at a manageable cost, making it an ideal location for young professionals.

Beyond the professional benefits, the expatriate community in Bulgaria is flourishing. You will enjoy a rich culinary culture, proximity to scenic mountains and coastal getaways, and a truly inclusive social environment. Securing this Turkish Speaking Back Office Gaming Support Specialist position in Bulgaria is not just a career move; it is an invitation to explore the cultural and historical richness of beautiful Bulgaria while advancing your career in the booming Gaming & Esports industry.