Hungarian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Professional development

Job summary

Mercier Consultancy Group is seeking a Hungarian-speaking Player Support Specialist to join a leading Gaming & Esports team in Bulgaria. You will provide top-tier support to players via chat, email, and tickets, while representing the client brand with a deep understanding of gaming trends.

The role requires native or fluent Hungarian, English proficiency, and an EU passport or Bulgarian work permit. A dynamic, high-energy environment offers relocation support and a competitive salary package.

Qualifications

• Fluent in Hungarian (spoken and written).
• Excellent customer-focused communication and problem-solving skills.
• English language proficiency for team communication and training.

Responsibilities

• Provide world-class technical and account support to players via live chat, email, and tickets.
• Represent the client brand with excellence while staying current with Gaming & Esports trends.
• Resolve complex player inquiries related to game mechanics, billing, and account security.
• Collaborate with internal teams to identify and report recurring in-game bugs or community issues.
• Ensure interactions meet high-quality standards in the competitive gaming industry.
• Contribute to a positive player experience and loyalty in the gaming community.
• Stay updated on new game releases, patches, and tournament events to assist players accurately.
• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• A valid EU passport or work permit to legally reside and work in Bulgaria.
• Proven passion for Gaming & Esports with basic understanding of gaming terminology.
• Excellent communication skills with a customer-centric mindset and resilience in a fast-paced environment.
• Fluency in English to facilitate team communication and training.

Skills

Hungarian

Customer support

English fluent

Gaming knowledge

Communication skills

Tools

Live chat

CRM software

Ticketing system

Job description

Hungarian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations across Europe. We take pride in our bespoke approach, connecting multilingual professionals with the most prestigious Hungarian-speaking jobs in the market today.

Job Overview

We are currently seeking a passionate individual for a Hungarian Speaking Player Support Specialist position in Bulgaria to join a leading enterprise in the dynamic Gaming & Esports sector. This role offers a unique opportunity to combine your linguistic skills with your love for gaming, providing top-tier assistance to players worldwide while enjoying the vibrant lifestyle that comes with professional jobs in Bulgaria.

Key Responsibilities

• Provide world-class technical and account support to the gaming community via live chat, email, and tickets.

• Represent the client brand with excellence while maintaining a deep understanding of current Gaming & Esports trends.

• Resolve complex player inquiries related to game mechanics, billing, and account security.

• Collaborate with internal teams to identify and report recurring in-game bugs or community issues.

• Ensure that all interactions meet the high-quality standards expected in the competitive gaming industry.

• Contribute to a positive and engaging player experience, fostering loyalty within the gaming community.

• Stay updated on new game releases, patches, and tournament events to assist players with precision.

• Native or fluent Hungarian (spoken and written) is mandatory for this role.

• A valid EU passport or work permit to legally reside and work in Bulgaria.

• Proven passion for the Gaming & Esports industry, with a basic understanding of gaming terminology.

• Excellent communication skills with a customer-centric mindset and a desire to help others.

• Resilience and the ability to work in a fast-paced, high-energy environment.

• Fluency in English to facilitate team communication and training modules.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on systems and industry-specific protocols.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• Continuous professional development in one of the most exciting sectors, making this one of the most sought-after Hungarian-speaking jobs.
• And Much More

Life in Bulgaria

Bulgaria is a hidden gem in Southeast Europe, offering an exceptional quality of life with a low cost of living and a stunning mix of mountain resorts and Black Sea coastlines. Choosing one of our professional jobs in Bulgaria means immersing yourself in a country with a rich cultural history, a vibrant nightlife, and a welcoming international community that thrives in the capital city of Sofia.

The relocation process to Bulgaria is seamless, and our team provides full support to ensure you settle in comfortably. Whether you are looking for local culinary delights, world-class outdoor activities, or a career move in the Gaming & Esports sector, Bulgaria has it all. Join our team for the Hungarian Speaking Player Support Specialist position in Bulgaria and discover why so many professionals are choosing to build their future here.