Turf Equipment Service Manager - Lead & Optimize Service

Linder-Turf-; Greensboro (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Linder Turf & Tractor is seeking a Service Manager to oversee the service department's efficiency, profitability, and safety. Responsibilities include managing shop workspaces, processing work orders and invoices, warranty claims, and leading a team while maintaining excellent customer service.

The role requires strong communication, computer proficiency, and experience in maintenance/repair operations. Spanish is a plus and high school diploma or GED is required. Equal opportunity employer.

Qualifications

• Dynamic Service Manager with proven track record in customer service.
• Proficient with computers.
• Excellent oral and written communication skills.
• Spanish is a plus.
• Ability to work under pressure and manage stressful situations.
• Organized, efficient, and results-driven.
• Strong customer service and salesmanship.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions.
• Strong industry knowledge.
• Strong creative thinking and problem-solving skills.
• High School Diploma or GED.

Responsibilities

• Oversee all services and workspaces in shop.
• Process work orders in a timely manner daily.
• Submit warranty claims daily.
• Delegate and direct service tasks; monitor progress of all current and pending projects.
• Consistently deliver positive customer service experience by offering knowledge, advice, and answering questions.
• Act as a source of information for service, inventory, and product-knowledge concerns and work process matters.
• Manage and update invoices.
• Process new orders and track inventory.
• Communicate and maintain good relations with manufacturing representatives.
• Keep a safe and clean workspace at all times.
• Monitor employee work and provide frequent progress reports to improve satisfaction and efficiency.
• Follow and abide by all industry standards, regulations, and laws.
• Help train new employees in company procedures, including safety and work processes.
• Stay up to date on industry standards and new innovations, materials, tools and processes that can benefit the company.
• Monitor workflow & time.
• Other tasks as requested by management.

Skills

Customer service

Communication skills

Computer proficiency

Salesmanship

Interpersonal skills

Organizational skills

Problem solving

Spanish (bonus)

Under pressure

Industry knowledge

Maintenance knowledge

Education

High School Diploma or GED

Job description

Linder Turf & Tractor is seeking a Service Manager to oversee the service department's efficiency, profitability, and safety. Responsibilities include managing shop workspaces, processing work orders and invoices, warranty claims, and leading a team while maintaining excellent customer service.

The role requires strong communication, computer proficiency, and experience in maintenance/repair operations. Spanish is a plus and high school diploma or GED is required. Equal opportunity employer.