Turbomachinery Technical Support Engineer

Atlas Copco Group; Houston (TX); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Generous paid time off

Flexible working arrangements

Lifelong learning and career growth

Job summary

Atlas Copco Group in Houston, TX, is seeking a Technical Support Engineer to provide expert troubleshooting for centrifugal compressors and large rotating equipment. You will serve as the primary technical resource for customers and field personnel, collaborating with multiple teams to resolve issues efficiently.

The role offers hybrid work, competitive base salary of $85,000–$115,000 with annual bonus potential, comprehensive benefits, 401(k) match, generous PTO, and a commitment to lifelong

Qualifications

• 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

Responsibilities

• Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.

Skills

Troubleshooting

Communication

Problem solving

Customer support

Hands-on experience

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

SAP

CRM systems

Job description

Atlas Copco Group in Houston, TX, is seeking a Technical Support Engineer to provide expert troubleshooting for centrifugal compressors and large rotating equipment. You will serve as the primary technical resource for customers and field personnel, collaborating with multiple teams to resolve issues efficiently.

The role offers hybrid work, competitive base salary of $85,000–$115,000 with annual bonus potential, comprehensive benefits, 401(k) match, generous PTO, and a commitment to lifelong