Hybrid Technical Support Engineer - Turbomachinery

Atlas Copco North America LLC; Houston (TX); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Atlas Copco North America LLC is hiring a Technical Support Engineer in Houston, TX. The role focuses on providing expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex issues.

You will collaborate with engineering, operations and vendors to drive resolution, manage CRM tickets, and contribute to process improvements across the organization.

Qualifications

• 10+ years of experience in field service or technical support for centrifugal compressors or turbomachinery.
• Strong troubleshooting of mechanical systems, controls, and electrical components.
• Excellent communication, prioritization and problem-solving for urgent customer support.
• Hands-on experience with centrifugal compressors or large rotating equipment.
• Experience with SAP, CRM systems and the oil & gas/process industries.

Responsibilities

• Provide expert technical support for centrifugal compressors and rotating equipment.
• Investigate and resolve mechanical, electrical, and controls issues with timely documentation.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors and product companies.
• Manage CRM tickets, corrective actions, root-cause analysis, and warranty support.
• Identify opportunities to improve field service processes and training.

Skills

Field service experience

Troubleshooting

Communication

Problem-solving

Hands-on rotating equipment

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

SAP

CRM systems

Job description

Atlas Copco North America LLC is hiring a Technical Support Engineer in Houston, TX. The role focuses on providing expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex issues.

You will collaborate with engineering, operations and vendors to drive resolution, manage CRM tickets, and contribute to process improvements across the organization.